Customer care organizations are relying more and more on virtual contact centers with multiple sites and distributed agent workstations. With this in mind, the CreaLog Contact Center allows you to use internal and external call center resources at distributed sites and to operate the solution via your own network. The CreaLog IN's network-based routing system allows a significant reduction in network load as calls are no longer routed unnecessarily to busy or inactive agents.
- complete turnkey integration into your IMS, VoIP or TDM company network
- connection to existing systems such as billing, OAM, host environments etc.
- project solutions using CreaLog standard modules with individual customization
The CreaLog Contact Center for Cloud Services allows you as a network operator to offer added value from your network to meet the needs of your customers.
Specific modules and products: