- The bot is always there for your customers
Unlike people who cannot be reached around the clock, a VoiceBot can be available all day long. It needs no breaks. It answers your customers' most important questions every time they call or leave a message. If it doesn't know the answer, it can at least record the question and give your customer the feeling that the requests are now in "best hands". And you don't lose any leads.
- Endless possibilities
In many minds there is still the wrong assumption that a VoiceBot is just a set of predefined answers and codes. Most people don't even know how versatile a VoiceBot can be. Here are a few ideas for the functionality of your next VoiceBot:
- Sending important files to customers (product information, invoices, etc.)
- Sending catalogs
- Create and send personalized files (for example, a quote)
- Arrange appointments
- Obtaining leads (name, e-mail, telephone)
- Go viral
Talk about your VoiceBot. You can use the VoiceBot as part of your next marketing messages. Depending on the personality of the VoiceBot, it makes sense to use a marketing campaign to inform the target group about the new "digital employee". So you have a new story you can tell your customers and potential customers.
- More than just chatting
If you are of the opinion that a VoiceBot is exclusively about chatting and interacting with your customers, thats not the complete story.
VoiceBots can also trigger processes and help your customers as a digital assistant. You can even give your customers the opportunity to receive offers and create orders by linking your VoiceBot to various internal systems. Please have a look at our case studies: HypoVereinsbank, 123tv, and ITDZ for more ideas.
As for the budget:
Of course it is no secret that the conception and development of a VoiceBot costs money. But this should not be an obstacle. It's best to start with a small, manageable usecase. In the process, you and your employees learn from the experience with your first VoiceBot, take advantage of it and use the success stories for further developments.