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Managed Call Recording

Managed Call Recording for Communication Service Providers

Managed Unified Communications Solutions like Lync or Skype for Business, often fall short in easy to deploy recording options. But with CreaLog’s Managed Call Recording there is a solution to this shortfall.

Benefits in brief

  • Perfect voice quality 
  • 100% Real-Time - no delays 
  • 100% Recording - No interactions lost 
  • Easy service roll-out within enterprise customers
  • Efficient data security to protect stored calls throughout their lifetime

A flexible and efficient Recording Platform

Hosted in the communication service provider data centers, Managed Call Recording caters for your business customers needs on an individual basis. Each customer can administer his instance without interfering with others.

The CreaLog Platform provides comprehensive call recording technology that adapts easily to the unique operational requirements of any customer. It supports many telephony environments, including VoIP, traditional TDM and hybrid networks, enabling a seamless transition during technology migrations, as your customer grows and evolves. It supports thousands of concurrent IP streams in a single platform: capturing, encrypting, forwarding streams in real time, recording and archiving.

CreaLog’s recording platform gives your customers complete control over call recording. Redundancy and high-availability options provide round-the-clock functionality. Flexible recording rules let your customers meet specific needs for departments or business groups within their organization, including branch operations and work-at-home agents. Flexible storage rules determine whether recorded calls are archived on-premise or in the CSP’s data centers and for how long.

Why you need Managed Call Recording

  • Enrich your enterprise portfolio
  • Comprehensive multi-site call recording to optimize use of network resources and enable data center consolidation
  • On-premise and cloud deployment options for flexibility, lower upfront costs, and fast implementation

Managed Recording for Broadsoft

CreaLog is a certified Broadsoft Application Partner because the Broadsoft platform offers a sophisticated interface for the integration of the CreaLog recording server. 

The SIP interface for recording is the SIPREC recording standard.
Recording on the CreaLog recording platform with SIPREC is in stereo (channels separated). This allow to analyze called and calling party separately and offers interesting opportunities for speech analytics.

Broadsoft Users can be configured to one of five different modes:

  • Always Mode: Calls are always recorded
  • Always Mode with Pause / Resume: Calls are always recorded, but recording can be paused and resumed
  • On-Demand Mode: Calls are always recorded, but only kept after sending a FAC (feature access code)
  • On-Demand Mode with User Initiated Start: User can start/stop recording by sending a FAC (feature access code)
  • Never Mode: No calls are recorded for this user

Highlights

  • Unprecedented recording scalability with thousands of channels per recording server
  • Real-time monitoring and reports
  • Voice/Video recording
  • Next generation business continuity with high availability and lightning speed disaster recovery
  • Pay-per-use option
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