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Mobile Call Recording (MCR)

Countdown to MiFID II

Mobile Call Recording for Communication Service Providers

Financial Regulators across the globe are enacting regulation that requires the recording of mobile phone conversations of finance sector professionals.

We’re here to take the complexity out of compliance with our new generation of mobile communication recording solutions.

Already sold to 10 European Telcos

Highlights

> Complete compliance with legal and regulatory requirements <

> Option: Speech Analytics with Keyword Spotting through Speech Recognition (ASR) <

Why mobile communication recording?

While compliance makes the business case, mobile recording doesn’t just satisfy your regulators. It does so much more.

Regulatory compliance is driving adoption of mobile recording. In general, most Financial Services Authorities require all relevant business communications conducted on the mobile phone to be recorded and archived.

Across Europe the EU (2014/65/EU) directive makes provisions for the banking industry across the 28 member states, starting January 2018. From then on, all relevant business communication conducted on the mobile phone is to be recorded and archived in all EU member states.

Benefits in brief

UPDATE: January 2018 is the new date for implementation in all EU member states

Compliance alone isn’t the whole story

Your customers don’t have to look too hard to find the incremental business benefits of mobile recording:

Extended risk management

Client conversations are very often conducted over the mobile phone. Failing to record these calls puts your customers business at risk by giving him little recourse in the event of a post-trade client dispute. A record of every call allows both client and company to accurately recall the conversation – improving dispute resolution, increasing client confidence, and reducing risk.

Crucially, mobile recording offers a clear demonstration of regulatory compliance and sound governance to all company stakeholders – from clients and business partners to regulators.

Delivers business continuity

Your customers sole reliance on conventional fixed-line call recording systems can be put at risk by disaster events, pandemics and travel disruption. They also restrict the ability of his employees to work compliantly out of the office or after hours. Mobile recording delivers a compliant environment in which financial institutions can mobilize teams and develop effective business continuity plans.

Enables enterprise mobility

Trading is a predominantly deskbound activity, however supporting highly mobile sales teams and wealth managers as they travel across the world remains a key priority. Doing so, and remaining compliant while engaging in client conversations, requires call recording solutions with extensive support for roaming.

How it works

A handset agnostic solution that delivers compliance and an invisible recording experience

Offering deployment convenience, an impressive set of features and a seamless user experience, CreaLog Mobile Call Recording is the logical approach for the majority of office-based employees. The network-centric solution eliminates the need for your customers administrators to download individual applications to every handset.

CreaLog Mobile Call Recording is device-agnostic. So whatever Smartphone your customer is looking to deploy, complete compliance and the very best user experience are guaranteed.

Evolution, not revolution for your customers

CreaLog Mobile Call Recording is easy to deploy and administer, with no need to port networks, swap SIM cards, or change devices.

Your customers experience no service disruption during set-up, no fragmented solutions or changes to the way they make calls. They simply extend best practices and you ensure that fulfilling regulatory obligations has minimal impact on their business operations.

Solving your customers challenges

“Whether client communications happen at the office or on the move, CreaLog Mobile Call Recording suits your customers needs.”

Consistent experience

Encompassing both on-premise and cloud storage options CreaLog Mobile Call Recording delivers a consistent user experience, on all device types.

Administrative ease

It’s so easy to add new connections to the storage portal, to removed connections, and secure the existing recordings for the retention period. CreaLog Mobile Call Recording gives your customers access to search and playback facilities for all recordings. Role-based, four eyes security completes the package; giving customers only access to the data they need, when they need it, without compromising compliance or security policies.

Seamless integration

Integration with the customer’s existing mobile support contract is seamless. He’ll continue to enjoy a single point of contact for all recording and non-recording enquiries. All his users will benefit from defined service levels and your CSP grade infrastructure.

Secure cloud storage

Hosted in your data centers, secure storage is guaranteed. Your customers call, voicemail, SMS and MMS recordings are available through the web-based administration console for secure search and playback.

Retention periods are easily extendable to assure compliance with all emerging regulations.

Data retrieval is comfortable and secure  - following the Two-man principle

Features

Recorded Traffic

  • Calls
  • SMS
  • MMS

Strong encryption for

  • Meta data
  • Call recordings
  • SMS
  • MMS

SECURE ENCRYPTION

  • Private keys for the Banks
  • Encryption by public key
  • Decryption impossible for CSP alone

Your Benefits

  • Invisible user experience on any device
  • Highly secure archive, search and playback
  • Simplified integration, management and service delivery
  • Real-time call diversion
  • CSP grade security, support and 24x7 help desk

Because we believe in flexibility, CreaLog Mobile Call Recording can be used with any mobile handset type. We’re committed to keeping it simple. CreaLog Mobile Call Recording delivers efficient, secure recording and remote device management without the cost and complexity associated with other, more fragmented services. But most of all, this CreaLog solution allows your customers to use their mobile phones whilst minimizing exposure to operational or regulatory risk.

Similar terms

Mobile Voice Recording, Mobile Traffic Recording, Mobile Floor Recording, Mobile Trading Recording, Mobile Financial Recording, Mobile Financial Floor Recording

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