CreaLog Logo
Home » Telecommunication » Solutions » Messaging and Message Broker » Unified Messaging

Unified Messaging

Unified Messaging

Cloud collaboration service for organizations of any kind

CreaLog Unified Messaging brings the phone, fax, email, and SMS communication channels together, enabling enterprises to handle messages uniformly across all channels. The users accesses messages anywhere, anytime. Access is provided via office phone, mobile phone, PC, laptop, smart phone, or tablet. Users can respond consistently thanks to the uniform representation on all devices. 

The integrated presence management enables free choice of the appropriate contact channel. For administration purposes, users have access to the unified inbox for all messages via voice, email client or device dependent clients. Using the voice channel, email and SMS messages can be read from CreaLog Unified Messaging over the telephone using natural-sounding text-to-speech synthesis. Navigation between messages takes place by the phone keypad or by voice with the help of speech recognition.

These are the most popular communication channels for Unified Messaging

  • Voicemail: Convenient answering machine with email integration. Recordings are attached as MP3 files or converted by voice-to-text services
  • Fax: Integration in email replaces fax machines (especially for consumers/small offices) and offers easy access everywhere.
  • SMS: Sent messages are simply integrated and archived as emails

Unified Messaging Components

Needs

Solution

Benefits

Needs

  • All-in-one communication bundles for SME enterprises and consumers
  • Cloud unified messaging services with optional customization for mid-sized and large enterprises
  • One number services for voice and fax with ‘Follow Me’ service
  • Messaging integration for smart phones and tablets

Solution

  • Unified messaging for phone, fax, email, SMS, and social media
  • Remote access from phone, Internet, desktop/smart phone client
  • Optional integration with Contact Center, Conferencing and Auto Attendant
  • Optional voicemail-to-text for exciting customer experience

Benefits

  • Increased customer loyalty
  • New brand awareness with innovative products and service bundling
  • Premium service with attractive charging
  • Multi-tenancy for virtual operators and MVNOs
+49 89 324 656-0
Twitter Account CreaLogLinkedIn Account CreaLog