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Angola discovers it's next superstar with CreaLog

CreaLog Televote celebrates huge success with the casting show "Unitel Estrelas ao Palco 2018": Television viewers select Angola’s new superstar by...

It was truly a grand finale: The ecstatic audience in the Centro de Conferências de Belas in the capital of Luanda and millions of TV viewers celebrated Angola’s new superstar. Anderson Mário is the winner of the casting show “Unitel Estrelas ao...

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3 questions to…

In our new interview series "3 questions to..." we introduce you to CreaLog employees with their special areas of responsibility and expertise.

In this issue, we will start with our colleague Rezan, one of our experts in the field of Speech Analytics.

Rezan is working as Project Manager for Telecomunication Solutions at CreaLog for 8 years. He studied Computer Science at the...

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SDP 7 with technology from Nuance

New voice recognition technology takes customer service to the next level

State-of-the-art transcription involves converting a telephone call into writing "on the fly" and storing it as a text file while providing the corresponding text file in near real time. Customers are thus able to easily detect i key words on...

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Successful conclusion of CC Excellence 2018 in Munich

The round table tour ended with a resounding recommendation rate of 100%.

3 locations,150 industry insiders and 18 roundtable rounds. In Berlin, Düsseldorf and Munich, contact center experts openly discussed new developments, opportunities and possible risks in tomorrow's customer service. Numerous practical examples...

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The RCS Renaissance

T-Mobile and Google rallying for SMS successor, set to become the new standard

After its official launch at Mobile World Congress 2012, RCS (Rich Communication Service) wasn’t really on our radar. Now, under the patronage of the GSMA (industry association of international mobile phone providers), Rich Communication Service is...

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IN & IVR - An unbeatable duo

Why the combination of IN and IVR offers real added value

At first glance, it seems IN (Intelligent Network) and IVR (Interactive Voice Response) ought to be considered separately. However, by combining these two products, you can achieve advantages that translate into real benefits for your customers.

IVR...

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25 Years of CreaLog - Part 2

This year, CreaLog celebrates it's 25th anniversary. Time to have a look at milestones in the company's history.

Let's go back to the year 2000 and beyond:

2000
The CreaLog Voice Portal enables PAYBACK (today member of the American Express Group), Germany's leading bonus program, to provide 24/7 customer service.

2004
On October 1, the auction TV channel...

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German Stevie Awards featured in INTRE 2018-02

More than 200 guests and 50 companies from Germany, Austria and Switzerland at the award ceremony in Berlin.

For CreaLog, Managing Director Michael Kloos together with representatives of Deutsche Telekom, Swisscom, A1 Telekom Austria and PAYBACK received five of the coveted business awards, including two Stevie Awards in gold. This makes CreaLog one of the...

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5 Stevies for CreaLog - Glamorous gala in Berlin

A1 Telekom, Deutsche Telekom, PAYBACK and Swisscom celebrate with CreaLog

More than 200 guests celebrated the German Stevie Awards 2018 in a festive setting on May 27 at the Hotel Adlon Kempinski in Berlin. CreaLog has been awarded the business prize five times.

Gold in the "Company of the Year - Telecommunications"...

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State-of-the-art transcription

New CreaLog Platform 7 takes transcription to the next level

State-of-the-art transcription involves converting a telephone call into writing "on the flight" and storing it as a text file while providing the corresponding text file in near real time. Customers are thus able to detect important findings on...

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Thomas Simoneit - Marketing
Contact Person

Thomas Simoneitthomas.simoneit@crealog.com
Fon: +49 89 324656-14

+49 89 324 656-0
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