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Speech Analytics

CreaLog Speech Analytics

Analyze the content of conversations

CreaLog AI fueled Speech Analytics automatically ascertains information about the structure, content and characteristics of conversations as well as characteristics of the speaker.

This information is predominantly used for quality assurance, process optimization and in business intelligence.

On the one hand it is possible to search through existing voice data for specific information and to prepare statistics. On the other hand, it is possible to react immediately to particular events in live operation by means of the Voice Portal (i.e. IVR) or the supervisor.

Automatically analyze, categorize and evaluate conversations in the contact center

  • Determination of speaker characteristics e.g. age and gender
  • Emotion detection
  • Speaker identification
  • Language identification
  • Key word spotting
  • Topic spotting
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