Dear {user.firstName} {user.lastName},

As 2025 draws to a close, we look back on a fascinating journey – our shared CreaLog Journey (CJ). A journey that took us through technological innovation, personal encounters, and meaningful insights.

The journey through 2025 was marked by profound transformation. Artificial Intelligence remained the central theme – but the focus has shifted. Away from pure hype, towards real value, data sovereignty, and sustainable application.

The question is no longer if, but how we can use AI meaningfully and securely. The architecture and practical implementation of systems took center stage. The EU AI Act helped pave the way – strengthening trust, transparency, and control. A milestone on our CJ. Today, customer experience (CX) can reach new heights through targeted use of AI tools – without compromising data protection or ownership.

One of our key technological highlights of 2025: The Model Context Protocol (MCP). AI agents now know where to obtain which information from – but the actual dialogue with the customer is handled by a large language model (LLM). Sensitive data remains protected behind a robust governance layer.

Design also took on a new dimension. A well-crafted Conversational User Interface (CUI) is essential to creating a seamless, cross-channel experience. Customer expectations have grown – in terms of usability and the way they interact with AI agents. Whether inbound or outbound: AI has proven that it doesn't just react – it actively shapes customer relationships.

Our journey led us to many events – and to you:

• CCW in Berlin
• MWC in Barcelona
• CACES in Munich
• Service Summit in Hamburg

A true highlight was the CreaLog Summit 2025, once again held high above the rooftops of Munich. Under the theme Beyond AI – Communication from A to Z, we delved deeply into technologies, the Gartner Hype Cycle, the power of partnerships, one of Germany’s largest bot projects, the impact of design – and finally, a look into the future:

How do leading network operators envision the evolving interplay between business customers and carriers? Which factors will shape the value chain – and where are the biggest challenges?

Our journey continues – with new stages already in sight:

January 22, 2026 – CreaLog Online Summit

An exclusive recap of our October summit and the starting point for a new chapter. Moderated by Ralf Mühlenhöver, we’ll discuss:

• the Gartner Hype Cycle
• data sovereignty in the age of LLMs
• secure agent architecture with MCP
• and the importance of CUI and design in a growing AI ecosystem.

Register now: https://www.crealog.com/en/event-registration/

February 2026 – CCW in Berlin (Hall 3, Stand G7)

The motto “Guided by Humans – Powered by AI” perfectly captures the developments and trends from 2025. We look forward to meeting you in person!

Use our code 2122891 for free access: Get your ticket

March 2026 – MWC in Barcelona

CreaLog joins the Bavarian Pavilion, showcasing AI as a catalyst for smarter Telco processes and real customer value.
Schedule your appointment now via helga.joerg@crealog.com

October 2026 – Save the Date!

We warmly invite you to the next milestone:

CreaLog Summit 2026 – October 27 & 28

Join us once again in Munich, where Prof. Dr. Jens Böcker, telecommunications expert, will guide us through a compelling program. Your feedback from this year has been heard – and we look forward to bringing it to life.

Before CCW, we’ll make another stop:

At the I-CEM Customer Experience Week (Feb 9–12, 2026), we’ll present a powerful outbound use case showing how AI can elevate CX at all touchpoints.

Thank you for your trust, your time, and every step you’ve taken with us on the CreaLog Journey 2025. You are a vital part of this journey – and we look forward to exploring new paths together in 2026.

We wish you a joyful holiday season, relaxing days with your loved ones, and a healthy and successful start into the new year!

Warm regards,

Your CreaLog Executive Team
Michael Kloos & Dr. Bernd Plannerer