Support across the entire lifecycle
Professional Services
CreaLog brings design, integration, implementation, testing, training and operation together in one team. At our Munich site we combine platform, project and service expertise.
Services at a glance
CreaLog Academy
Service contracts
A communication solution proves its value in production, not in a presentation. For that, user experience, processes, platform, interfaces and operation have to work together reliably.
That is where we come in. Our consultants, solution architects, developers, project managers and service experts work together with your business, IT and operations teams. We do not just accompany individual work packages – on request we take responsibility across the entire lifecycle of your solution.
„CreaLog convinces through customer focus, reliability and punctuality. We particularly value that CreaLog always keeps us informed about project status proactively and is available for questions at any time."
One team for the entire lifecycle
Design, technical implementation, integration, training and operation are not spread across separate suppliers but looked after by our own experts.
Direct access to experts
You work with fixed contacts and get direct access to the right specialists for business or technical questions. An experienced project manager coordinates teams and next steps.
)
Platform and services from Munich
Our platform expertise, integration know-how and professional services come from one source. Product knowledge, project practice and operational experience therefore stay closely connected.
Communication made smart
Professional Services made in Germany
How we work
Five phases, one point of contact
Consulting & analysis
Integration
Implementation, testing & go-live
Training & coaching
Operation & further development
Consulting & analysis
Together we clarify objectives, user groups, processes, system landscape and operational conditions. From that we develop a solution design that holds up technically and in practice.
Use case analysis · requirements gathering · architecture · dialogue and interface design · interface concept · prototyping
Integration
We connect the solution to your communication channels, networks, data sources and backend systems, taking existing architectures as well as future extensions into account.
Network and system integration · CRM, BSS and OSS connection · databases and specialist systems · APIs and web services · cloud, hybrid and on-premises environments
Implementation, testing & go-live
Our teams configure and extend the solution, check how it works with the connected systems and accompany the move into production.
Configuration · customer-specific implementation · functional and integration testing · migration · documentation · go-live support · validation
Training & coaching
With the CreaLog Academy, your teams build the knowledge they need for administration, service design, fault analysis and operation.
Introductory training · administrator training · service creation training · product specialist courses · coaching · knowledge transfer
Operation & further development
Go-live is not the end. Depending on the agreed scope, we support monitoring, maintenance and incident management as well as the controlled further development of the solution.
Monitoring · support · troubleshooting · maintenance · updates and upgrades · performance analysis · optimisation · lifecycle management
Consulting & analysis
Together we clarify objectives, user groups, processes, system landscape and operational conditions. From that we develop a solution design that holds up technically and in practice.
Use case analysis · requirements gathering · architecture · dialogue and interface design · interface concept · prototyping
Integration
We connect the solution to your communication channels, networks, data sources and backend systems, taking existing architectures as well as future extensions into account.
Network and system integration · CRM, BSS and OSS connection · databases and specialist systems · APIs and web services · cloud, hybrid and on-premises environmentsImplementation, testing & go-live
Our teams configure and extend the solution, check how it works with the connected systems and accompany the move into production.
Configuration · customer-specific implementation · functional and integration testing · migration · documentation · go-live support · validationTraining & coaching
With the CreaLog Academy, your teams build the knowledge they need for administration, service design, fault analysis and operation.
Introductory training · administrator training · service creation training · product specialist courses · coaching · knowledge transferOperation & further development
Go-live is not the end. Depending on the agreed scope, we support monitoring, maintenance and incident management as well as the controlled further development of the solution.
Monitoring · support · troubleshooting · maintenance · updates and upgrades · performance analysis · optimisation · lifecycle management
An AI agent has to work under control, not just impress.
An AI agent only becomes relevant for customer service once it understands context, uses reliable information, reaches systems under control and can carry out defined actions.
CreaLog therefore combines dialogue design, architecture, integration, testing and operation into one continuous approach. That is how a promising prototype becomes a solution that fits into real service processes.
Interface and experience design
With our own CUI teams we design persona, tone, conversation flow, follow-up questions, confirmations and handovers to suit the use case, channel and audience. We look at the complete path to resolution or handover, not just individual answers.
Controlled system integration
We connect AI agents to approved knowledge sources, data and backend processes. Rights and roles, tool calls, logging and defined boundaries are taken into account from the outset.
Testing and business review
Depending on the deployment scenario we develop suitable test cases and check, among other things:
Dialogue behaviour and user guidance
Use of approved knowledge sources
System and tool calls
Rights and business rules
Handovers to staff
Escalation and fallback paths
Behaviour with incomplete or unclear requests
Monitoring and optimisation
After go-live we analyse dialogue histories, error patterns, process handovers and usage together with you. The findings can feed back into prompts, knowledge sources, workflows and integrations.
Knowledge that stays in your organisation
A solution is easier to use and develop over time when the responsible teams understand how it works. The CreaLog Academy therefore does not just convey product knowledge but combines theory with practical tasks from administration, service design and operation.
CreaLog Academy
For administrators and operations teams
Configuration, commissioning, administration, monitoring, performance analysis, problem detection and debugging
For service designers and key users
Dialogue design, routing, workflows, service creation, testing and controlled changes
For technical specialists
Platform components, interfaces, integrations, speech technologies and product-specific deep dives
The training ranges from introductory courses to product specialist and certification formats.
Service contracts for the future-proof operation of your solution
CreaLog service contracts support the stable, continuous operation of your Service Delivery Platform and the associated applications – including in business-critical IMS, cloud and hybrid environments.
Depending on the agreed service scope you benefit from 24/7 availability, SLA-based incident management, transparent ticket tracking and support with fault analysis and escalation. Software maintenance, patches, updates, upgrades and lifecycle management help keep your platform secure, performant and technologically current.
)
Contact
Let's plan your project
Tell us where you stand – we will accompany your next steps.
