Whitepapers and technical articles
Knowledge centre
In-depth documents on network services, call recording and conversational AI.
We are gradually making whitepapers and technical documents available here. While this section is being built out, we will send you material on request – directly and without any form to fill in.
Topics
Network-based call recording and compliance
IMS and cloud-native service delivery
Conversational AI in customer service
Value-added services and televoting
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CreaLog Banking
White paper (German)
CreaLog Banking is a comprehensive solution for automated self-service of largely standardised, typical banking processes through natural speech over the telephone.
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CreaLog Network Contact Center
White paper (English)
The CreaLog Network Contact Center Solution opens up great opportunities for network operators to approach their corporate customers with a compelling value proposition and offers great scaling.
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CreaLog Message Broker
White paper (English)
Secure and grow SMS and MMS sales volumes. SMS and MMS messages travel fast and reliable – even when mobile phone reception is impaired and during active telephone calls or data transfers.
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CreaLog Televote and Mass Calling
White paper (English)
Call-In or Masscalling and Televoting TV and radio shows create thousands of lucky winners, millions of enthusiastic viewers and listeners and happy broadcasters alike.
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CreaLog Mobile Call Recording
White paper (English)
Around the world, the obligation of financial institutions to record telephone calls and text messages such as SMS, MMS or e-mail of their advisory staff involved in finance and trading is being extended.
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