Telco Application
Capture communication across mobile, fixed line and Microsoft Teams securely, make it available under control and evaluate it with transcription and AI analytics.
The CreaLog recording solution captures calls in the network, stores them encrypted and makes them available to authorised users under control. This supports financial service providers in particular in meeting the recording and documentation requirements of MiFID. As part of the CreaLog Service Delivery Platform it can be combined with further communication and AI functions. Extend your B2B portfolio with a modular recording service for regulated industries, hybrid working and data-based customer service improvement.
)
Capture regulatory-relevant communication from mobile and fixed-line networks centrally and archive it under control. Recording, access, exception and retention rules can be adapted to the respective deployment scenario. Meeting requirements under MiFID.
Record business calls for documentation, traceability and quality assurance. Authorised users can search, play back and reuse recordings in line with their permissions. Call analysis, summary and translation.
Record Microsoft Teams communication on a policy basis and manage it together with mobile and fixed-line recordings. This solution is certified by Microsoft.
Calls subject to regulation now take place in the office, on the move and at home. CreaLog captures them device-independently and in the network. Recordings are linked to the associated communication data, stored encrypted and made available under control.
Device-independent – familiar devices and communication routines stay unchanged
Controlled – user, recording and exclusion rules configurable to suit the deployment
Traceable – metadata, transcription and keyword search make research and controlled provision easier
Meeting the requirements of MiFID
Enterprise Recording is aimed at insurers, law firms, property companies and other organisations whose customer communication is relevant to advice, contracts or sales. Calls can be supplemented with tags, notes and comments and protected through individual permission and key concepts. Several mobile, fixed-line and Microsoft Teams identities can be assigned unambiguously to one person.
Alongside documenting consultations and agreements, calls relevant to contracts and sales – for example purchases agreed by phone, orders or contractual commitments – can also be recorded reliably. Verbal agreements are thereby documented traceably and can serve as solid evidence in the event of a dispute.
Document consultations, orders, contractual commitments and purchases agreed by phone reliably.
Research relevant call content quickly in the event of queries, complaints or disputes, and make it available under control.
Structure recordings with tags, notes and comments, and find them again more easily.
Assign several phone numbers and Microsoft Teams identities unambiguously to one person.
Administrators use central policies to define which users and communication scenarios in Microsoft Teams are recorded – policy-based and automatic, with one shared view across Teams, mobile and fixed line.
Capture calls rule-based
Make content searchable
Detect and mask sensitive information
Examine topics and call structures
Improve service quality and processes
Recordings and metadata are encrypted while they are being captured. The private key for decryption stays with the corporate customer. Roles, permissions and exclusion rules control recording and access.
For analysis, personal or sensitive content can be detected and anonymised or masked. Call data thereby becomes usable for quality assurance and process analysis without granting access to identity data.
Depending on requirements, the solution can be provided as a managed service, in a cloud environment or on-premises.
Tell us briefly what you need – we'll get back to you shortly.
Partners and interoperability
Open to your technology. Ready for any connection. One platform.
