Insurance & financial services
Industries
Voice solutions and recording for regulated industries: telephone banking, securities trading and 24/7 customer service – GDPR-compliant, MiFID ready, on-premises if required.
Communication for banks, insurers and financial service providers
Telephone contact is central for banks and insurers – with high customer numbers, strict rules and the requirement to be reachable at all times. CreaLog combines voice portals, contact centre and legally compliant call recording into one solution for regulated industries.
Solutions for the financial sector
Telephone banking portals
Voice-controlled self-service portals for balances, transfers and transactions – around the clock, connected to the core banking systems.
Securities trading by phone
Voice-supported systems for trading securities by phone, in production use for years.
MiFID recording
Legally compliant recording of advisory and trading calls – the key stays with the customer, four-eyes principle. Details on the recording page.
24/7 customer service
Intelligent routing to the right contact person, relief for staff and consistent availability for insurance customers.
Why regulated industries choose CreaLog
Data held in the EU or Germany and operation on-premises if required – suitable for banks and authorities with local storage obligations
Traceable recording under MiFID, with encryption and controlled decryption
More than 30 years of experience with highly available, regulated communication systems
References from banking and insurance are available on request.
Let's talk about your use case
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