Insurance & financial services

Insurance companies & financial services providers

AI-powered self-service solutions, omnichannel communication and call recording for regulated processes. Secure integration with existing systems. GDPR-compliant, MiFID II-compliant, on-premises or in the EU cloud.

For processes where trust matters

When it comes to claims, contracts, payments or sensitive customer data, digital services need to do more than just answer questions. Our solutions for insurers and banks automate your communications using AI agents, bots and recording. Fully integrated into your systems.

AI-powered customer and service processes

Self-service, enquiries, claims reporting, master data changes, contract enquiries, status enquiries, process automation and controlled handover to staff.

Security & Compliance

Security and regulatory requirements built in from the outset – from ISO/IEC 27001 and the GDPR to NIS2 and the EU AI Act. Made in Germany.

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MiFID recording

Legally compliant recording of conversations relevant to advisory and trading activities, including secure storage and integration into existing communication environments.

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Accessibility and workload reduction

Automated voice, chat and messaging AI services handle recurring enquiries, support 24/7 availability and reduce the workload on customer service and contact centre teams.

Why regulated industries choose CreaLog

Cloud, on-premises or managed service operation
Confident and controllable use of AI
Traceable recording in accordance with MiFID, with encryption and controlled decryption
Many years’ experience in the automation of business-critical communications

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Let's talk about your use case

Together we deliver the project that fits your processes, systems and regulatory requirements.