MiFID Recording
Industries / Insurance & Finance
Legally compliant recording of advisory and trading calls – fixed-line and mobile, encrypted and audit-proof.
Meeting the recording obligation without operational risk
Since January 2018, the EU directive MiFID (2014/65/EU) has required banks and investment firms to record and archive relevant advisory and trading calls – on fixed lines and mobile alike. CreaLog Recording implements this obligation in the network: no app installation, no SIM swap, independent of the contact center in use. Storage is audit-proof, access is role-separated and fully logged.
What the solution delivers
Voice, SMS and MMS
Recording of the channels relevant under MiFID – mobile, fixed-line and while roaming.
Keys stay in-house
Strong encryption for calls and metadata. The private key remains with the institution; the network operator alone cannot decrypt anything.
Four-eyes principle
Search and replay of recordings only under control and with full logging – via a web-based administration console.
Device-independent
Runs in the network, in the background – on desk phones and smartphones, with no software on the device.
Audit-proof storage
Encrypted storage with extendable retention periods, on-premises if required.
Optional analysis
Transcription via speech recognition with keyword spotting for compliance analytics.
For banks and brokers
Under MiFID and national supervisory regimes such as BaFin or FINMA, banks and brokers must record advisory and trading calls in a tamper-proof way. CreaLog Communication Recording has become an established answer across Europe: more than ten telecommunications providers offer the solution to their financial-sector business customers – your institution consumes it as a network service, without building its own recording infrastructure.
Mobile recording keeps sales and wealth-management teams compliant on the move, roaming included. That also makes recording a building block for business continuity: advice can continue even when nobody is in the office.
For insurers
Claims reports, policies, coverage questions: much of this is discussed by phone. Call recording documents claims reliably, surfaces contradictions early and helps avoid disputes.
CreaLog Enterprise Communication Recording provides a network-based solution for this that can be deployed at short notice, with nothing to install in the company. Employees keep control over replay and deletion of their recordings.
Frequently asked questions about MiFID recording
What does MiFID require for phone calls?
EU directive 2014/65/EU has applied in the EU member states since January 2018. Investment firms must record and archive relevant client calls – including on mobile. National supervisors such as BaFin or FINMA specify the implementation.
Who can decrypt recordings?
Only the institution itself. The private key remains in-house and data retrieval follows the four-eyes principle. The network operator alone cannot decrypt recordings.
Do employees have to install apps or switch devices?
No. Recording runs in the network and works with any device – no app, no SIM swap, no device change.
Is recording available beyond the MiFID obligation?
Yes. Compliance recording, enterprise recording and Microsoft Teams recording run on a shared platform – see the recording page for an overview.
Details of our certifications (ISO 9001, 14001, 27001), the GDPR and the EU AI Act can be found in ourTrust Center.
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