Media & Retail
AI-powered customer services, ranging from orders and complaints to subscriptions and recurring service enquiries. For media companies, this is complemented by scalable audience interaction.
Customer service that keeps up even with high volumes of enquiries
Order status, complaints, address changes, account access or subscription queries: many enquiries are repetitive and need to be resolved quickly, regardless of the channel through which they are received. CreaLog automates this communication using AI agents and bots, integrates with existing systems and enables enquiries to be transferred to staff as and when required.
AI-powered customer service
Automated handling of recurring enquiries: status enquiries, changes to master data, complaints or subscription enquiries.
Orders, Subscriptions & Accounts
Retrieve information from connected systems and support defined service actions – from order status and contract changes to updating customer data.
Complaints & Service Requests
Record enquiries in a structured manner, add any necessary information and initiate the next step. More complex cases can be handed over to staff, along with the relevant background information.
Scalable & proactive service
Scalable & proactive service Stay available even during peak periods. Automatically handle recurring enquiries and provide customers with targeted information on relevant events – such as delivery issues, outstanding payments, contract changes or service disruptions.
„We want to make our checkout processes as convenient as possible for our customers and sustainably enhance their customer experience. Particularly with our highly dynamic auctions, many customers demand fast processing in order to receive products at the desired price."
Thomas Reckstadt123.liveActively engaging the audience
Televoting & interactive media formats
As well as providing automated customer service, CreaLog supports media companies with interactive TV and radio formats. Our televoting solutions enable polls, quizzes and call-in segments to be implemented across various channels and processed centrally, even when participant numbers are high.
Supported channels include voice, SMS, RCS, web and apps. Our solution offers features for real-time evaluation and interactive audience formats.
Typical applications:
TV and radio polls · Quizzes and competitions · Call-in formats · Live audience participation.
Your use case. Our task.
Do you have a specific service process in mind? Please give us a brief description of what you’d like to automate or improve.
