Public Administration
Public sector organisations
AI-powered communication and self-service solutions for public authorities and public IT service providers. Multi-client capable, highly available and developed in Germany.
Designing efficient services for citizens
Communication within public administration is characterised by a large number of similar enquiries, differing areas of responsibility, legacy systems and high standards regarding data protection and operational requirements. Our solutions help public authorities and public IT service providers to operate interconnected communication infrastructures, automate routine communications, make services more accessible and alleviate the workload on staff in a targeted manner.
„The central public-service number 115 follows high quality standards and aims to make administrative services available to citizens quickly and simply. With CreaLog we rely on a technical solution that has proven itself internationally."
Ines FiedlerITDZ BerlinSolutions for public authorities
Communication services
Provide voice portals, network-based conferencing services and voicemail centrally, and integrate them flexibly into existing communication environments.
Intelligent Routing & Integration
Manage enquiries in a targeted manner and integrate existing specialist systems, databases and communication platforms into service processes.
AI-powered self-service options
From booking appointments and checking statuses to the preliminary assessment of enquiries
High availability
Reliably deliver communication services even for high volumes and demanding operational environments.
Multi-tenant
Several public authorities operating separately on a shared platform, with role-based administraion.
Data protection & data sovereignty
Controlled data access, traceable processes and flexible operating models (on-premises, (EU) cloud) for sensitive communication and AI applications.
Let’s discuss your specific requirements
Where can we support your organisation?
