Utilities sector
Industries
Voice solutions for energy and water utilities: fault intake with intelligent prioritization and meter self-reading by phone – highly available and GDPR-compliant.
Reachability for utilities
Energy and water utilities must stay reachable even during peak fault volumes. CreaLog combines fault intake, prioritization, and self-service into network-based voice solutions that relieve control centers and maintain service quality.
Solutions for utility companies
Fault intake with prioritization
New faults for gas, electricity, and water are prioritized differently according to the hazard level – gas faults with the highest urgency.
Regional routing
Based on the caller's area code, reports are assigned to the responsible network area and the correct control center.
Meter self-reading by phone
Customers read their own meter and submit the reading by phone – without wait times and around the clock.
Highly available and compliant
Operated either on-premises or in the EU cloud, with traceable processing.
References
References from the utility sector are available on request.
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