Managing call peaks and taking the customer experience to the next level

If that's not a genuine win-win, what is? We show you how to get extreme call peaks under control with service automation in customer care.

Draw on our decades of experience across industries such as public transport, utilities, government agencies, pay-TV, loyalty programs, banking, retail and more.

Hear and see how CreaLog has successfully solved real-world problems with voice and chatbot projects, and how this extensive expertise can benefit your current projects.

You'll get that chance as part of i-CEM's 9th Customer Service Week 2022 at the CreaLog webinar 'Service Automation: Managing Call Peaks and Taking the Customer Experience to the Next Level': on June 21, expert Stefan Riesel will present concrete real-world examples and take questions from webinar participants.

Automation in customer care - what really matters In the webinar, CreaLog expert and Key Account Manager Stefan Riesel addresses the fundamental questions around automation in customer care and shares valuable practical tips for getting started with modern, successful self-service solutions. You'll also learn why it's so important to consolidate input streams and service channels, and how CreaLog's intelligent platform supports you in doing so.

Information and registration: https://tinyurl.com/5esv53sb Overview of the 9th Customer Service Week: https://www.i-cem.de/9.-customer-service-week?hsLang=de