News30 March 2023Stefan Riesel

Always busy? Managing call peaks and automating processes smartly

In the CreaLog webinar "Always engaged? Managing call peaks and smartly automate standard processes", customer service managers and those responsible for customer service will learn how they can use smart process automation via voice or chat bot to reduce costs, increase customer benefits and leverage previously unused potential.

Stefan Riesel, an expert in customer care automation with more than 20 years of project experience, will present concise best-practice solutions of his customers, which completely satisfy consumers and enable efficient customer care. He will draw on current technologies such as Conversational AI and show how bots are used in different industries. This way, scarce employee resources are compensated for and customer service processes are supported or completely taken over.

Watch the webinar to learn how your service team can focus on more demanding requests by freeing them from mindless standard inquiries.