Business Continuity in Times of Crisis
The coronavirus crisis is hitting nearly every industry with full force, and the economic consequences are barely foreseeable. Banks, financial service providers, credit institutions and insurers have by now sent most of their employees to work from home, where they continue their work using mobile devices such as laptops and smartphones. However, this often makes it impossible to record advisory calls between employees and customers in a legally compliant way, even though the MiFID financial market directive has made this mandatory across Europe since 2018.
The key advantages: calls are recorded directly within the provider's network and stored securely in encrypted form. Recording works simply with any mobile connection enabled for the service, with no need to install or activate any app on the phone.
This solution can be booked on short notice and is ready for immediate use with the following telecommunications providers:
Mobile Communication Recording from Deutsche Telekom
https://geschaeftskunden.telekom.de/startseite/mobilfunk/mobile-loesungen/391176/mobile-communication-recording.html (German)
A1 Mobile Call Recording from A1 Telekom Austria
www.a1.net/call-recording (German)
Mobile Voice Recording from Swisscom
www.swisscom.ch/de/business/enterprise/angebot/enterprise-mobile/mvr.html (German)
www.swisscom.ch/en/business/enterprise/offer/enterprise-mobile/mvr.html (English)
www.swisscom.ch/fr/business/enterprise/offre/enterprise-mobile/mvr.html (French)
www.swisscom.ch/it/business/enterprise/offerta/enterprise-mobile/mvr.html (Italian)
Mobile Communication Recording from Post Luxembourg
www.post.lu/documents/10181/5205465/POST+LUXEMBOURG_FICHE+PRODUIT_MOBILE+COMMUNICATION+RECORDING_EN.pdf (English)
www.post.lu/documents/10181/5205467/POST+LUXEMBOURG_FICHE+PRODUIT_MOBILE+COMMUNICATION+RECORDING_DE.pdf (German)
www.post.lu/documents/10181/5205469/POST+LUXEMBOURG_FICHE+PRODUIT_MOBILE+COMMUNICATION+RECORDING_FR.pdf (French)
You can find more information on call recording solutions here on the CreaLog website .
