CreaLog Password Reset by VoiceBot
When an employee forgets their password for the IT work environment, or enters it incorrectly one too many times, all it takes today is a phone call to get back to work quickly. Using CreaLog Password Reset (PWR), the caller can unlock or reset their password via VoiceBot and generate a new one without any hassle. And it happens automatically, on a self-service basis, even on weekends and outside the IT helpdesk's service hours!
Beyond a simple password reset, numerous additional options are available: from single sign-on for various applications and databases to biometric identification of the caller, which adds extra security and enables 2-factor authentication. In corporate networks, a direct password reset is also possible right in the credential provider screen, for example in the Windows login window.
For existing CreaLog customers, the PWR software module is integrated into the existing CreaLog platform, typically without additional hardware costs.
For new customers, CreaLog Password Reset is available as a stand-alone system: it can be extended with numerous other CreaLog solutions, making it an excellent low-cost entry point into the world of VoiceBot and Voice Portal.
This solution concept is already in use at several CreaLog customers.
Unlocking or resetting through dialogue
If the user password was entered incorrectly one too many times in the authorization system (credential provider), access is initially locked. In a phone dialogue with the VoiceBot, employees then have two options: if the correct password is remembered after all, access is automatically unlocked and the user can log in immediately with their existing password.
If the employee has forgotten their password entirely, they can request a new one (password reset) via voice dialogue after authenticating with their reset PIN. The system first generates an alphanumeric one-time password and stores it in the user directory service (e.g. Microsoft Active Directory). This temporary password is then read out to the caller, repeated if needed. The caller logs in once in the usual way, but is then immediately prompted to change the password and must set a new personal password.
In addition to a plain password reset, the VoiceBot can also reset blocked remote applications in dialogue, such as Citrix sessions.
A flexible solution with additional reset options
In corporate networks, a direct password reset is also possible right in the credential provider screen, for example in the Windows login window. The user then receives their temporary password, for instance by SMS, and no voice dialogue is required for this process. Another way to reset a password is to request one from a supervisor, who can generate a temporary password for a one-time reset for employees.
More convenience and security with voice biometrics
Authentication via voice biometrics is considered especially secure, since a person's voice is as unique as their fingerprint. By comparing the caller's voice with a previously created biometric voice print (Voice ID), the employee can verify their identity in the PWR system by phone. If the caller's voice matches the stored Voice ID, the password reset is initiated. Combined with the reset PIN for the PWR system, this results in 2-factor authentication that adds extra security.
Password reset solutions for greater productivity
Whether CreaLog PWR is used as a module by existing customers or as a stand-alone system by new customers: PWR is a user-friendly solution that serves productivity. After all, it is remarkably simple for employees to reset their password in dialogue with the CreaLog VoiceBot 24/7, without waiting, and in compliance with all security requirements. Companies with a largely home-office workforce in particular value the convenience of CreaLog PWR solutions.
In short: with intelligent, voice-based and automated CreaLog self-service password reset, many companies avoid productivity losses and noticeably relieve the burden on the IT helpdesk.
