The CreaLog Summit goes online again: great insights into the future of voice!

Online too, our 14.12. session focused on customer satisfaction and revenue growth. Cloud technology and data protection are becoming ever more important for voice applications. And at the center of future trends? Artificial intelligence – it will revolutionize voicebots and chatbots, transcription, and HD voice. Professor Jens Böcker also presented the study THE FUTURE OF VOICE – OPPORTUNITIES FOR THE TELECOMMUNICATIONS INDUSTRY online. Our survey of 145 business customers and 86 telcos revealed some striking findings: more than half consider voice applications essential to their business, and that importance keeps growing. This opens up a great opportunity for telcos to develop innovative voice services. Many companies already rely on voice today to boost customer satisfaction and revenue. Going forward, the focus will shift even more toward loyalty and revenue growth through voice. And at CreaLog, we're proud to stand at the heart of this development. We don't just offer innovative solutions – we create real added value around voice. An exciting time to be part of this change!

After Jens Böcker's presentation, Anne Schilling, Team Lead Bots and Conversational AI at CreaLog, gave her talk SMART BOT SOLUTIONS FOR EVERYONE, followed by an open discussion – an exchange among like-minded professionals, all working in the same industry. Knowledge and insights were pooled together: a genuine networking event with tremendous value. If you'd like to join the English online summit on 30.1., register here .