News16 February 2023Thomas Simoneit

One platform – many possibilities

Did you know that all CreaLog solutions run on the central Service Delivery Platform SDP7? And that this also gives you cross-application administration?

A simple example from the contact center world

We deliver everything perfectly coordinated, from a single source: from routing incoming contacts and identifying the customer's request via bot for telephony, chat, website or messenger, through call recording - with transcription and analysis of customer contacts - all the way to the customer satisfaction survey.

Value-added services for network operators and telcos

The wide range of value-added services offered by network operators and telcos, such as mass calling, Voice VPN, emergency call routing, voicemail or SMS/MMS/RCS messaging, also benefits from central administration and resource management, while the familiar multi-tenancy capability is naturally retained.

Network operators in particular are increasingly confronted with challenges such as stagnating or declining ARPU (Average Revenue Per User) and a shortage of skilled staff. Consolidating, optimizing and boosting revenue through new services is the order of the day, and the CreaLog Service Delivery Platform SDP7 is a key part of the solution.

Flexible configuration

Our Service Manager Suite for the Service Delivery Platform allows highly flexible configuration of applications: from no-code through low-code to pro-code, a broad range of tools is available. Ready-to-run industry modules for the financial industry, public authorities and utilities round off our offering.

Write to marketing@crealog.com if you would like to learn more about the CreaLog Service Delivery Platform, or find out more here on our website .