Energy Utilities Rely on CreaLog Solutions

The range of applications for CreaLog solutions is extremely diverse, and just recently one of Germany's five largest municipal utilities expanded its voice service portal with the following functions:

Caller pre-qualification, callback management, meter reading capture, outage announcement management with speech synthesis, customer satisfaction surveys, and consent to call recording

All of this runs on a single, consolidated CreaLog platform for the utility, connected to its customer and service databases.

Potential for Energy Utilities

Self-Services for Customers

Control Center and Customer Hotline

IT Hotline and Infrastructure

• Report Meter Readings

• Change Address

• Change Bank Details

• Adjust Advance Payment

• FAQ

• Top Up Prepaid Meter

• Customer Satisfaction Survey

• Pre-Qualification

• Outage Announcement Management

• Registration and Deregistration System for Network Elements

• Callback After Issue Resolution

• Call Recording

• Password Reset

• Trouble Ticket Management

• Alerting

• Pre-Qualification

• Call Routing

• Queues

• Unified Messaging

• Mandatory Announcement Prior to Recording (Section 201 of the German Criminal Code)

• Call Recording

You can find more about our energy utility solutions on this page, or get in touch directly with our expert Stefan Riesel (+49 89 324656-52 stefan.riesel@crealog.com ).