News10 December 2021Thomas Simoneit

Brand New for Homeshoppers: Voice-Controlled Bidding and Product Selection

Eberhard Kuom, Head of Finance and Operations at 1-2-3.tv, puts it in a nutshell: „We want to make the ordering process as convenient as possible for our customers and sustainably improve their customer experience.

Naturally, we're delighted about such a positive customer statement. CreaLog founder and managing director Michael Kloos is equally enthusiastic: „The entire CreaLog team is rightly proud that we've been supporting 1-2-3.tv with state-of-the-art technology since the channel launched in 2004. This long-standing, trust-based partnership has also allowed us to support the evolution of the order hotline – and with it customer service in general – with our cutting-edge Conversational IVR.“

You can now download the full success story as a detailed case study and read it at your own pace. Among other things, find out how the CreaLog VoiceBot delivers a lasting improvement to the customer experience in homeshopping, and how the channel's editors use the CreaLog control application to determine the optimal course of sales promotions and broadcasts.

Read the 1-2-3.tv case study here: www.crealog.com/de/kundenstimmen/case-studies/123tv-homeshopping/