How AI Solutions Become Capable of Taking Action ...

AI in customer service is evolving from a simple response bot into intelligent assistance and automation solutions that understand information, support processes, and take targeted work off the hands of employees and customers alike. The more independently such systems can trigger processes and access company data, the more important control, data sovereignty, and a secure architecture become.

As a specialist in communication automation for enterprises and telcos, CreaLog puts exactly this combination of technology, process understanding, and secure integration into practice. Our AI platform provides the foundation for embedding AI into existing service architectures across any channel and in a responsible way, giving it the capacity to act through clear guardrails, controlled data access, and flexible connections to enterprise systems.

In the interview with cmm360, Michael Kloos discusses why, when it comes to deploying AI, the language model alone isn't what counts, but above all the underlying architecture. He addresses key questions currently on many companies' minds: Where do the biggest misconceptions and coordination losses in AI projects arise? Why are clear boundaries needed between model, data, and actions? And how can AI solutions be built to convince beyond the demo stage while remaining controllable?

Read and listen to the full interview at cmm360 and on the podcast “Meikes Raumzeit” – Episode 83