IT Service Center Berlin - Support for Municipal Hotlines

The 115 citizen hotline: always the right answer

"Welcome to 115. You have reached the Service Center in Berlin…"

Around 5,000 times a day, the voice of the 115 citizen hotline says this sentence. It is the friendly greeting from the voice computer that routes calls to different information teams in Berlin and supports phone agents in providing frequently recurring answers.

When call volumes keep growing or the Service Center has to take on additional tasks, one key question arises: subject citizens to long waiting queues, or deploy innovative technology?

Please read our ITDZ Berlin testimonial for further details and download the full ITDZ Berlin success story.