Public administration: voice portal, conferencing, and voicemail
Many citizens still greet the idea of a "digital city" and a public administration with comprehensive online services with a shrug: "nice in theory" or "wishful thinking". Yet genuinely convincing, successful e-government stories do exist. Dataport is a prime example, founded in 2004 as a public-law institution (Anstalt des öffentlichen Rechts, AöR) by the German states of Hamburg and Schleswig-Holstein.
Dataport's Next Generation Network (NGN) with CreaLog telephony
Hamburg's public authorities have communicated exclusively via digital channels since 2010. Data and telephony services at Dataport run over the so-called Next Generation Network, a pure IP network.
This covers the entire Hamburg administrative network, FHH-Net, including police, fire services, schools, universities, and district authorities. As a telephony solutions specialist, CreaLog makes a substantial contribution to the success of Dataport's NGN.
Every day, the Dataport NGN handles communications for 68,000 registered IP phones and 3,300 special-purpose lines, such as elevator emergency call systems, G3 fax machines, and energy meters, through a central gateway. In addition, around 10,000 users from agencies affiliated with public authorities are connected to the Dataport NGN.
Voice dialogue system/IVR with announcements (for example, outage information, caller pre-qualification, and call routing)
Conference calls for up to 580 simultaneous participants
Voicemail for all users, with automatic mailbox setup
Read our Dataport testimonial for more details and download the full Dataport success story.
