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News20 September 2022Stefan Riesel

Watch it now on YouTube: How to ruin customer experience with a VoiceBot. Or make customers happy.

As a consumer, you probably know the scenario: authenticated twice in customer service with date of birth and customer number, only to be told at the end that you actually need to call a completely different number for your request.

In this webinar recording, well worth watching, CreaLog automation expert Stefan Riesel doesn't just line up negative examples.

Instead, he shares concrete tips and takeaways on what CX and customer service managers need to do to take their phone-based service to a new level with a VoiceBot. Because the VoiceBot has to become part of the telephone interaction hub in order to delight customers and keep them loyal!

Watch the recording of the short webinar here: www.youtube.com/watch?v=1ZTZ8AYaMEI

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