Routing service numbers centrally and intelligently
Route and control service numbers in real time – multi-tenant, highly available and integrated into IMS and legacy IN networks.
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CreaLog Number Translation Services allow B2B-based telecommunication services to be provided flexibly. Geographic numbers, service numbers such as 0800 and 0900 as well as emergency and mobile short codes are routed to the matching destination according to defined rules. Central management runs on a highly available carrier-grade platform that supports reliable call routing in fixed, mobile, SIP and IMS networks.
Central control
Tenants, permissions, numbers, destinations, service hours and routing rules are managed through one shared interface.
Higher reachability
Calls are routed automatically to available sites, partners or fallback destinations.
Faster service changes
Authorised corporate customers can adjust configurations themselves without triggering changes in the core network.
SIP-based solution for IN and IMS environments. Reporting and connections to provisioning, charging, OSS and BSS systems complete the service.
Geographic routing
By the caller's location, target region or service area – to the nearest or regionally responsible destination.
Time-based routing
By time of day, weekday, public holidays and service hours; outside opening hours to an announcement, voicemail or alternative destination.
Load distribution & overflow
Distribute call volume across sites and resources under control
Availability-based routing
Destinations that are unreachable, busy or overloaded are skipped according to defined fallback rules and replaced by available alternatives.
Frequently asked questions about number translation
What does a number translation service do?
It translates a public or virtual service number into a reachable routing destination. That destination is selected dynamically by service hours, geographic origin, network information, capacity, availability or customer-specific rules.
Which service numbers can be managed?
Toll-free numbers, shared-cost services, premium-rate numbers, universal access numbers, corporate hotlines and further operator-specific or customer-specific number services.
Can one number distribute calls to several destinations?
Yes. One service number can distribute calls across several contact centres, sites or partners by percentage, priority, geography, time or capacity.
What happens if a destination is unavailable?
The platform applies predefined overflow and fallback rules and forwards the call to another site, a partner, an announcement or a voicemail.
Can corporate customers manage their routing themselves?
Yes. Authorised customers manage their numbers, destinations and schedules through a self-service interface; role-based access limits access to permitted services.
Does the solution support SIP, IMS and legacy IN?
Yes. It integrates into SIP-based and IMS-based networks as well as into existing intelligent network environments; provisioning from OSS/BSS is done via APIs.
