Service Creation Environment
Telco / Service Creation
Develop telco services faster, test them safely and put them into operation under control – graphical, versionable and fully integrable.
At a glance
Solution
A graphical environment for creating, adapting and managing telco services within the CreaLog SDP.
Tasks
Modelling, testing, versioning, activation and management of routing plans, dialogues and service workflows.
Benefits
Shorter development cycles, less maintenance effort and controlled go-live through simulation, debugging and versioning.
Integration
Via interfaces to databases (ODBC), web services (HTTP/HTTPS, SOAP, REST, JSON, XML), SIP, INAP/CAP/MAP, SMS, RCS and USSD.
Three development environments for different requirements
CreaLog Dialog Grafik (CDG)
Advanced service creation for experienced developers
Service Designer
Straightforward service design for customer service and end customers
AI Agent Builder
Intuitive configuration of prompts, bots and integrations
CDG – SCE for demanding telco applications
TheCreaLog Dialog Graphic Tool (CDG)is the powerful development environment for complex routing, dialogue and service workflows. Experienced developers model services graphically, modularly and down to protocol level.
Ready-made function blocks support SIP, INAP, CAP, MAP, media functions, databases and external interfaces such as REST, SOAP or Diameter. This makes classic telco services just as flexible to implement as modern voice and messaging applications.
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Service Designer – intuitive routing and dialogue design
Thewebbasierte Service Designerlets business departments and corporate customers create and maintain routing plans and service dialogue flows intuitively by drag and drop – without additional browser plug-ins.
Simulation, debugging and automatic validation help test flows before go-live and spot errors early. Built-in versioning, restore and export functions provide transparency, safety and straightforward further processing of the service logic.
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AI Agent Builder – central configuration of AI agents, voicebots and chatbots
TheAI Agent Builderprovides a central web-based interface for configuring and managing intelligent bots. Business users define prompts, tasks, language, conversational style and dialogue behaviour and connect language models, knowledge sources and vector databases.
External systems and processes can be integrated via MCP, APIs, tools, functions and webhooks. The agents can be provided across channels via phone, web chat, WhatsApp, messenger or APIs. Roles, logging, monitoring and guardrails allow secure and controlled operation.
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Three development environments to meet your requirements
The CreaLog Service Creation Environment enables network operators to develop classic telco services and modern AI dialogue graphically, test them safely, version them traceably and put them into operation under control. Develop, simulate and version routing, dialogue and omnichannel services in one shared no-code and low-code environment.
Find out more about our Service Creation Environment
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