Case Studies

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Monaco Telecom

Cyril Duhain
Commercial Director & Member of the Executive Board

"Despite the 'remote only' installation at safety distance, the cooperation was very constructive and uncomplicated, characterized by great curiosity and interest in more."

A Success Story in Extraordinary Times

Mobile Call Recording at Monaco Telecom

Although Monaco is not subject to the MiFID II guidelines, which have been in force since 2018, indirect market pressure has arisen due to the large number of internationally operating
financial institutions in the Principality.

A solution for recording telephone consultation conversations between customers and bank employees via mobile phone was needed. Following a presentation in the Principality,
the order was placed in September 2019; in March 2020 the system went live at Monaco Telecom.

Realized with PostgreSQL database

A key requirement of Monaco Telecom was to implement the solution on a PostgreSQL database. The reasons are understandable, because the slim and highly secure PostgreSQL database management system is an open source software and is ideally suited for business use in virtualized environments.

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