CreaLog offers a directory service solution for telephone numbers and other information that consists of the search engine (search algorithms) and graphical interface modules for the service agents.
Our Professional Services team plans, designs, integrates and installs the directory assistance application as a turn-key solution together with the customer's IT specialists.
The fast and user-friendly search offers alias, demerit, phonetic or geographic search and multiple filter options to narrow down the results.
Keyboard "Hotkeys" speed up filtering and the navigation within the interface.
The powerful and flexible platform collects and cleanses data from a single or multiple sources and generates a complete, up-to-date database.
The information requested by callers is researched by staff using the graphical interface and then output in one of the following ways:
The CreaLog Directory Assistance Contact Center (DACC) is optimized for directory assistance applications and offers an agent menu for logging in and out, status selection ready/pause and selection options for outputting the found information and forwarding of the call.
The DACC administration interface is used to manage agents and their skills, configure individual greetings and set up call queues. The multi-level rights and role concept facilitates assignment within your own organization and collaboration with external service providers.
Telekom Deutschland GmbH | Center of Experience | Product Management Directory Assistance
In addition to the basic functionalities, you can choose from the following additional modules:
With this module, information and phone numbers are read out to callers via text-to-speech (speech synthesis). In addition, individual greeting announcements can be set up for service center employees to further reduce the average handling time (AHT).
The SMS gateway is used to send the found subscriber information as a text message.
Whether operated by you in your own data centers, as a managed service, or SaaS from the cloud: CreaLog directory assistance solutions should always be your first choice.