Blog/News

2021/2020

ServiceBots: AI-supported dialogs on all channels

The omnichannel concept for a systemic customer experience has received a major boost in…

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Meet CreaLog at MWC 2021

Spotlight on IN solutions, Call Recording, Contact Center & IVR, Mobile Office and Service…

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CreaLog Portfolio

Available for all Scenarios - Comprehensive Services Portfolio

Cloud computing is one of the key drivers in the digitalization of business processes.…

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Our Donation

Giving hope - CreaLog donates to SOS Children's Villages

There can be no talk of 'business as usual' in 2020. A lot has changed and especially…

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NG-IN Platform

Cloud is the future - The CreaLog NG-IN Platform for Network Operators

Network operators and other communications service providers are currently considerable…

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The CreaLog Online Telco Summit 2020 - Telco Portfolio for IMS and focus on new service models

With almost 100 participants from 19 European and African countries, the first Online…

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Make your VoiceBot a customer care superhero!

10 quick tips for better communication

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That's how VoiceBots work today!

Back in the old days: The people were in a frenzy struggling with bad IVRs. People refuse…

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Energy supplier fault management hotline

"The automated voice response solution is an indispensable ingredient for our service…

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Legacy TDM Enterprise IVR migrated to IMS

As part of the IMS (All-IP) strategy of a major European Telco, all Enterprise IVR…

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Holistic life coaching by phone

Insights into an extraordinary business model

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IT Service Center Berlin - Support for the communal hotlines

"The central service number 115 follows high quality requirements and aims to provide…

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Logo Monaco Telecom

MiFID II recording for communication service providers

CreaLog Call Recording now available at Monaco Telecom

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Voice Portal / Mobile Call Recording / Directory Inquiry / Corporate Customer Solutions

"We are the only communication provider in Austria that is consistently using…

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Using CreaLog solutions barrier-free

CreaLog Voice Portals and VoiceBots provide consumers with round-the-clock access to…

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Emergency Routing / Enterprise IVR / Cloud Contact Center / Messaging Server / MRF

Companies such as Swisscom depend on reliable partners for tailoring existing standard…

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Interview - Utilities: How to get from the Service Desert to the Beach Bar

The driving force of the utility industry is the transformation from power generation to…

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Business continuity in times of crisis

CreaLog Mobile Call Recording supports the financial industry in the Corona pandemic

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CreaLog Corona Information

Important information: Corona precautions at CreaLog

Due to the current developments concerning the corona virus, CreaLog switched to home…

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PostgreSQL Logo

CreaLog Platform 7 now with PostgreSQL support

The current system version of our platform also supports PostgreSQL databases

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people on a couch

VoiceBot Part 2: VoiceBots at Pay TV and cable network operators

This is one of the most important key figures in telephone customer service for companies:…

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putting furniture in place

VoiceBot Part 1: A flexible and reliable friend

Interactive and intelligent voice services in customer care are still on the rise. Because…

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2019

service in a bar

Convincing VoiceBot and IVR Solutions

Are interactive and intelligent voice services experiencing a renaissance in customer care…

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New CreaLog NG-IN Solutions data sheet released

Platform for Number Translation and Business Voice VPN

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Above the roofs of Schwabing

The CreaLog Telco Summit 2019

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CreaLog Telco Summit 2019 - New sales potential for international Telcos

Munich, November 2019 - The location of the CreaLog Telco Summit 2019 in mid-October in…

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CreaLog relies on internationally proven HPE ProLiant servers to create new telco experiences

Munich, October 2019 – CreaLog, a telco solution provider, uses HPE ProLiant servers, the…

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To be on the safe side with Call Recording Solutions

Tightened Financial Market rules may soon also affect freelancing brokers.

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VoiceBots for everyone

A VoiceBot is a virtual assistant that facilitates communication between man and machine…

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Meet CreaLog at MWC 2020

Spotlight on IN solutions, Call Recording, Contact Center & IVR, Mobile Office and Service…

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Meet CreaLog at CCW 2020 in Berlin

Focus on VoiceBots, Recording and Speech Analytics

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VoiceBot, ChatBot, App: How to make customers happy

Comparative tests are popular, as they show consumers quickly and clearly how, for…

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Even an AI has to go to school

What may the people have thought, who end up of the 18th century a demonstration of the…

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2018

AI AND THE CUSTOMER SERVICE OF THE FUTURE

CreaLog Telco Summit in Cologne

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MIFID II RECORDING FOR SPARDA-BANK

Call Center add-on for safe storage

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ANGOLA DISCOVERS IT'S NEXT SUPERSTAR WITH CREALOG

CreaLog Televote celebrates huge success with the casting show "Unitel Estrelas ao Palco…

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CREALOG TELCO SUMMIT 2018 IN COLOGNE

AI and the customer service of the future

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25 YEARS OF CREALOG - PART 3

This year, CreaLog celebrates it's 25th anniversary. Time to have a look at milestones in…

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3 QUESTIONS TO…

In our new interview series "3 questions to..." our CreaLog talents step out of the office…

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SDP7 WITH STATE-OF-THE-ART TECHNOLOGY

Latest speech recognition technology takes customer service to the next level

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IN and IVR - AN UNBEATABLE DUO

Why the combination of IN and IVR offers real added value

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25 YEARS OF CREALOG - PART 2

This year, CreaLog celebrates it's 25th anniversary. Time to have a look at milestones in…

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GERMAN STEVIE AWARDS FEATURED IN INTRE 2018-02

More than 200 guests and 50 companies from Germany, Austria and Switzerland at the award…

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5 STEVIES FOR CREALOG - GLAMOROUS GALA IN BERLIN

A1 Telekom, Deutsche Telekom, and Swisscom celebrate with CreaLog

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STATE-OF-THE-ART TRANSCRIPTION

New CreaLog Platform 7 takes transcription to the next level

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TELEVOTE NOW WITH APP-SUPPORT

CreaLog supports highly popular TV Show in cooperation with Unitel

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COOPERATION WITH BROADSOFT IN FULL SWING

Call Recording interoperable with BroadWorks SIPREC Interface

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ENTERPRISE COMMUNICATION RECORDING (ECR) FOR EVERYONE

Great benefits for Telcos and their corporate customers

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MCR UP AND RUNNING IN 10 COUNTRIES

Mobile Call Recording implemented at 10 European Telcos

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25 YEARS OF CREALOG - PART 1

This year, CreaLog celebrates it's 25th anniversary. Time to have a look at milestones in…

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TRULY HONOURED - 5 ACCOLADES FOR CREALOG AT THE GERMAN STEVIE AWARDS

Successful SMEs: 5 German Stevie Awards 2018 for technology solutions from Munich.…

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CREALOG PLATFORM VALIDATED BY BROADSOFT

BroadSoft and CreaLog join hands

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