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News and Blog

2023

21.12.2023

Working together for culture and innovation: Our support for Culture Clouds e.V.

Today we would like to tell you about a very special initiative that is close to our…

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21.12.2023

Layer 8 - At the end of the day, it's the people who matter.

Why does CreaLog donate jerseys, shorts and socks to a children's football club in…

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21.12.2023

The online Summit comes again with great Insights on the Future of Voice!

CREALOG online SUMMIT on January 30: for all those who could not attend the live…

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05.12.2023

CREALOG SUMMIT 2023: REVOLUTIONIZING VOICE COMMUNICATION

The "CreaLog Summit 2023," themed "The Future of Voice," attracted top experts to…

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17.10.2023

Comprehensive customer care automation for large network operator

A major telco from Eastern Europe with more than 25 million customers in the mobile,…

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17.10.2023

The Future of Voice: Current Telco Study - Importance of Voice Applications is Growing!

The importance of voice applications will continue to grow in the future. This is one of…

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25.09.2023

CreaLog Summit 2023

This year's Summit will be very different from previous years: just as interesting, but…

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CreaLog with Swisscom
26.07.2023

Three decades of innovation in speech technology and telecommunications (Swisscom)

These highlights illustrate the success of the long-standing cooperation between Swisscom…

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CreaLog - Anna Mutska
20.07.2023

All of a sudden there was a war

"When the war against Ukraine began, I had just spent two days as an intern at CreaLog.…

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30 Years CreaLog - UNITEL
03.07.2023

Three decades of innovation in speech technology and telecommunications (Unitel)

Angola's largest mobile operator UNITEL, with more than six million customers, has…

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30 Years CreaLog 1-2-3.TV
03.06.2023

Three decades of innovation in speech technology and telecommunications (1-2-3.tv)

On October 1, 2004, the home shopping channel 1-2-3.tv launches a new and unusual concept…

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Too many application silos
10.05.2023

Break down the silos, stand your ground against OTT and hyperscalers!

Are you still running too many B2B and B2C solutions in application silos? Are you losing…

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30 Years CreaLog - Payback
03.05.2023

Three decades of innovation in speech technology and telecommunications (PAYBACK)

When you hear PAYBACK, you immediately think of collecting points. Specifically from the…

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Woman with hearing problems
25.04.2023

Easier phone calls for people facing hearing challenges

Different hearing abilities can create barriers in various social settings, such as…

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Rise of Phone Banking
17.04.2023

The return of telephone banking: An article in the current issue of Call Center Profi

"Telephone banking is alive and well," exclaimed our Conversational AI Evangelist Thomas…

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Always engaged
30.03.2023

Always engaged? Manage call peaks and smartly automate processes

In the CreaLog webinar "Always engaged? Managing call peaks and smartly automate standard…

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30 Years CreaLog - talkingweb
21.03.2023

Three decades of innovation in speech technology and telecommunications (talkingweb)

The wild years 1993 to 1999 ... Talkingweb is way ahead of its time. In fall 1999, Burda…

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Telco Catalog 2023
20.02.2023

Order now: The new Telecom Application Catalog is now available!

Order the new CreaLog Telecom Application Catalog now and learn how Telcos can use the…

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Many Possibilities
16.02.2023

One platform - many opportunities

Did you know that all CreaLog solutions are implemented on the central service delivery…

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30 years CreaLog logo
12.01.2023

Three decades of innovation in speech technology and telecommunications (Hugo)

The wild years 1993 to 1999 ... Racing, surfing and swimming with Hugo in 1995. The big…

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2022

Flood Pakistan
08.12.2022

CreaLog donates 20,000 € for flood victims in Pakistan

You may wish it were true, but even at Christmas time it's impossible to ignore it:…

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Inside Motorworld Munich
28.11.2022

Live stream from Ukraine at the CreaLog Telco Summit 2022: Focus on new strategies for communication service providers

The CreaLog Telco Summit 2022, held at the end of October at Motorwelt München, focused on…

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Ambulance 112
18.11.2022

Solutions that help save lives - eCall Routing and Dynamic Routing Control

In the event of a serious accident, rapid assistance to save human lives is, what really…

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Woman with two skates
13.10.2022

Short program or free-skating? Service Automation with IVR and VoiceBots

"Please press 1 if your call concerns your current invoice, press 2 for all other issues":…

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Meeting of the i-Service Initiative
20.09.2022

Fall meeting of the i-Service Initiative in Hamburg: Automation is a key topic

In mid-September, the partners of the Institute for Customer Experience Management (i-CEM)…

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Eine Faule Zitrone die alles zerstören kann
20.09.2022

Available on Youtube now: How a VoiceBot can ruin your customer experience - or make your customers happy.

In your role as a consumer, you're probably familiar with the scenario: Having legitimized…

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CreaLog Telco Summit 2022
07.09.2022

CreaLog Telco Summit 2022 at the Motorworld Munich

On 20 and 21 October 2022 we cordially invite you to the exclusive CreaLog Telco Summit…

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Chess Decisions
07.07.2022

OTT services put telcos under pressure

Some make a lot of money with it, others don't know (yet) how to go about it: We're…

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Digital Partner 2021 Nuance CreaLog
22.06.2022

CreaLog honored as 'Digital Partner' - Nuance presents award at Düsseldorf Classic Remise

Another valuable gem in CreaLog's large award collection: The 'Digital Partner 2021…

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From sad to Smile
12.06.2022

Manage call peaks and decisively improve the customer experience

CreaLog service automation tips in a webinar as part of i-CEM's 9th Customer Service Week

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Stefan Riesel - CreaLog Key Account Manager
15.05.2022

3 questions to ... Stefan Riesel

Stefan Riesel is Key Account Manager and digitization specialist for enterprise customers…

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Cleaning
19.04.2022

Spring cleaning in telephone customer service: a thorough scrub for VoiceBot & IVR

Isn't it wonderful that there are traditions that are passed down from generation to…

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i-service intiative
12.04.2022

CreaLog is new partner of the i-Service Initiative network

Together, we achieve more: The i-Service Initiative of the Hamburg-based Institute for…

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Mountains
05.04.2022

Getting out of the carrier trap - How telcos successfully address business customers

Reducing telecommunications network operators to their function as carriers and…

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Microsoft Nuance Logo
07.03.2022

CreaLog welcomes the merger of Nuance and Microsoft

In the late 1990s, CreaLog switched its speech processing platform operating system from…

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MWC BArcelona
04.03.2022

CreaLog at MWC 2022 - Focus on Cloud Solutions

10,700 visitors on site from 183 countries, 352 hours of content from over 1,000 speakers…

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Mutter mit Kindern
02.03.2022

10,000 € for the emergency aid of SOS Children's Villages

Following the invasion of Ukraine, SOS Children's Villages has launched an extensive aid…

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Talk
14.02.2022

Voice and Chat automation at major european network operator

Telecommunications providers everywhere face the challenge of answering large numbers of…

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Pregnant Mother
24.01.2022

Unitel supports "Born free to shine"

Joint project by Unitel, People in Need and CreaLog aims to prevent HIV infection of…

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2021

TV Studio
10.12.2021

Brand new for home shoppers: voice controlled bidding and product selection

Eberhard Kuom, Head of Finance and Operations at 1-2-3.tv, sums it up: "We want to make…

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Cup Telephone
26.11.2021

Do you speak CDG?

We admit that speaking might not be the right term, because we are speaking about CreaLog…

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Speed
23.11.2021

Into the cloud with CreaLog

According to Statista, in 2020 the worldwide turnover with cloud computing totaled 270…

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19.11.2021

CreaLog supports SOS-Children's Villages worldwide

AI-based solutions by the telephony supplier CreaLog are enjoying strong demand in Corona…

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14.10.2021

A visit that will pay off: New features on the CreaLog website

If you visited our website recently, you might have noticed the new functions and…

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Live TV in auction Format
08.07.2021

1-2-3.tv relies on Conversational IVR

Whether early in the morning or late at night: 1-2-3.tv is Germany's largest TV auction…

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16.06.2021

EVS - the CODEC for better acoustic quality in all networks

Since the introduction of 4G LTE and VoLTE in 2016, voice quality in mobile networks and…

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Speech Analytics
09.06.2021

Speech Analytics & AI

To significantly increase customer and employee satisfaction and boost productivity,…

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Privacy
27.05.2021

Privacy by default

Why anonymization and data protection for call recordings are so important to…

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Wind Power Illustration
11.05.2021

Utilities rely on CreaLog solutions

The driving force of the utility industry is the transformation from power generation to…

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Mobile Illustration
04.05.2021

CreaLog MRF - Software-based Media Resource Function for Cloud Deployments

The CreaLog MRF building blocks help Communication Service Providers to deliver multimedia…

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Authentication
27.04.2021

Optimal protection for all applications - Multi-Factor Authentication

CreaLog's SDP7 platform offers users of the web interfaces multi-factor authentication in…

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05.02.2021

Public Administration: Voice Portal, Conferences and Voicemail

Six german federal states, one ICT service provider

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19.01.2021

ServiceBots: AI-supported dialogs on all channels

The omnichannel concept for a systemic customer experience has received a major boost in…

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2020

CreaLog Portfolio
02.12.2020

Available for all Scenarios - Comprehensive Services Portfolio

Cloud computing is one of the key drivers in the digitalization of business processes.…

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Our Donation
30.11.2020

Giving hope - CreaLog donates to SOS Children's Villages

There can be no talk of 'business as usual' in 2020. A lot has changed and especially…

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NG-IN Platform
14.11.2020

Cloud is the future - CreaLog IN Solutions for IMS for Network Operators

Network operators and other communications service providers are currently considerable…

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CreaLog Telco Summit 2020 Logo
05.11.2020

The CreaLog Online Telco Summit 2020 - Telco Portfolio for IMS and focus on new service models

With almost 100 participants from 19 European and African countries, the first Online…

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19.10.2020

Make your VoiceBot a customer care superhero!

10 quick tips for better communication

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18.10.2020

That's how VoiceBots work today!

Back in the old days: The people were in a frenzy struggling with bad IVRs. People refuse…

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30.09.2020

Energy supplier fault management hotline

"The automated voice response solution is an indispensable ingredient for our service…

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30.09.2020

Legacy TDM Enterprise IVR migrated to IMS

As part of the IMS (All-IP) strategy of a major European Telco, all Enterprise IVR…

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07.09.2020

Holistic life coaching by phone

Insights into an extraordinary business model

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30.08.2020

IT Service Center Berlin - Support for the communal hotlines

"The central service number 115 follows high quality requirements and aims to provide…

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CreaLog Mobile Call Recording Integration Diagram
02.08.2020

MiFID II recording for communication service providers

CreaLog Call Recording – network-based!

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A1 Telekom Logo
30.07.2020

Voice Portal / Mobile Call Recording / Directory Inquiry / Corporate Customer Solutions

"We are the only communication provider in Austria that is consistently…

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23.07.2020

Using CreaLog solutions barrier-free

CreaLog Voice Portals and VoiceBots provide consumers with round-the-clock access to…

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Swisscom Logo
14.07.2020

Emergency Routing / Enterprise IVR / Cloud Contact Center / Messaging Server / MRF

Companies such as Swisscom depend on reliable partners for tailoring existing standard…

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19.05.2020

Interview - Utilities: How to get from the Service Desert to the Beach Bar

The driving force of the utility industry is the transformation from power generation to…

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Mobile Fixnet Illustration
26.03.2020

Business continuity in times of crisis

CreaLog Mobile Call Recording supports the financial industry in the Corona pandemic

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PostgreSQL Logo
19.03.2020

CreaLog Platform 7 now with PostgreSQL support

The current system version of our platform also supports PostgreSQL databases

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people on a couch
31.01.2020

VoiceBot Part 2: VoiceBots at Pay TV and cable network operators

This is one of the most important key figures in telephone customer service for companies:…

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putting furniture in place
06.01.2020

VoiceBot Part 1: A flexible and reliable friend

Interactive and intelligent voice services in customer care are still on the rise. Because…

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2019

service in a bar
09.12.2019

Convincing VoiceBot and IVR Solutions

Are interactive and intelligent voice services experiencing a renaissance in customer care…

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03.12.2019

New CreaLog IN Solutions data sheet released

Platform for Number Translation and Business Voice VPN

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28.11.2019

Above the roofs of Schwabing

The CreaLog Telco Summit 2019

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CreaLog Telco Summit 2020 Logo
04.11.2019

CreaLog Telco Summit 2019 - New sales potential for international Telcos

Munich, November 2019 - The location of the CreaLog Telco Summit 2019 in mid-October in…

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21.10.2019

CreaLog relies on internationally proven HPE ProLiant servers to create new telco experiences

Munich, October 2019 – CreaLog, a telco solution provider, uses HPE ProLiant servers, the…

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24.09.2019

To be on the safe side with Call Recording Solutions

Tightened Financial Market rules may soon also affect freelancing brokers.

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Programmer Illustration
26.08.2019

VoiceBots for everyone

A VoiceBot is a virtual assistant that facilitates communication between man and machine…

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11.06.2019

VoiceBot, ChatBot, App: How to make customers happy

Comparative tests are popular, as they show consumers quickly and clearly how, for…

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12.02.2019

Even an AI has to go to school

What may the people have thought, who end up of the 18th century a demonstration of the…

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2018

21.12.2018

AI and the customer service of the future

CreaLog Telco Summit in Cologne

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02.11.2018

MIFID II compliant Recording for Sparda-Bank Hannover

Call Center add-on for safe storage

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25.10.2018

Angola discovers its next superstar with the help of CreaLog

CreaLog Televote celebrates huge success with the casting show "Unitel Estrelas ao Palco…

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16.10.2018

CREALOG TELCO SUMMIT 2018 IN COLOGNE

AI and the customer service of the future

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11.09.2018

25 YEARS OF CREALOG - PART 3

This year, CreaLog celebrates it's 25th anniversary. Time to have a look at milestones in…

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20.08.2018

3 questions to … Rezan Solmaz

In our new interview series "3 questions to..." our CreaLog talents step out of the office…

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06.08.2018

SDP7 WITH STATE-OF-THE-ART TECHNOLOGY

Latest speech recognition technology takes customer service to the next level

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16.07.2018

IN and IVR - AN UNBEATABLE DUO

Why the combination of IN and IVR offers real added value

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02.07.2018

25 YEARS OF CREALOG - PART 2

This year, CreaLog celebrates it's 25th anniversary. Time to have a look at milestones in…

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04.05.2018

GERMAN STEVIE AWARDS FEATURED IN INTRE 2018-02

More than 200 guests and 50 companies from Germany, Austria and Switzerland at the award…

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02.05.2018

5 STEVIES for CreaLog - Glamorous Gala in Berlin

A1 Telekom, Deutsche Telekom, and Swisscom celebrate with CreaLog

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30.04.2018

STATE-OF-THE-ART TRANSCRIPTION

New CreaLog Platform 7 takes transcription to the next level

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26.04.2018

TELEVOTE NOW WITH APP-SUPPORT

CreaLog supports highly popular TV Show in cooperation with Unitel

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22.04.2018

COOPERATION WITH BROADSOFT IN FULL SWING

Call Recording interoperable with BroadWorks SIPREC Interface

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19.04.2018

Enterprise Communication recording (ECR) for everyone

ECR records calls that an employee makes on a business mobile phone as part of his or her…

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18.04.2018

MCR up and running in 10 countries

Mobile Call Recording implemented at 10 European Telcos and still growing

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15.04.2018

25 CreaLog years - Part 1

This year, CreaLog celebrates it's 25th anniversary. Time to have a look at milestones in…

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09.04.2018

TRULY HONOURED - 5 ACCOLADES FOR CREALOG AT THE GERMAN STEVIE AWARDS

Successful SMEs: 5 German Stevie Awards 2018 for technology solutions from Munich.…

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05.01.2018

CreaLog Platform validated by Broadsoft

BroadSoft and CreaLog join hands

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