News and Blog

2021

CCW Logo

Meet CreaLog at CCW 2022 in Berlin

Focus on ChatBots, VoiceBots, Recording and Speech Analytics

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Do you speak CDG?

We admit that talking is not the right term, because we are talking about CreaLog CDG, our…

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CreaLog supports SOS-Children's Villages worldwide

AI-based solutions by the telephony supplier CreaLog are enjoying strong demand in Corona…

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A visit that will pay off: New features on the CreaLog website

If you visited our website recently, you might have noticed the new functions and…

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Live TV in auction Format

1-2-3.tv relies on Conversational IVR

Whether early in the morning or late at night: 1-2-3.tv is Germany's largest TV auction…

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EVS - the CODEC for better acoustic quality in all networks

Since the introduction of 4G LTE and VoLTE in 2016, voice quality in mobile networks and…

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Speech Analytics

Speech Analytics & AI

To significantly increase customer and employee satisfaction and boost productivity,…

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Privacy

Privacy by default

Why anonymization and data protection for call recordings are so important to us…

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Wind Power Illustration

Utilities rely on CreaLog solutions

The driving force of the utility industry is the transformation from power generation to…

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Mobile Illustration

CreaLog MRF - Software-based Media Resource Function for Cloud Deployments

The CreaLog MRF building blocks help Communication Service Providers to deliver multimedia…

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Authentication

Optimal protection for all applications - Multi-Factor Authentication

CreaLog's SDP7 platform offers users of the web interfaces multi-factor authentication in…

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Public Administration: Voice Portal, Conferences and Voicemail

Six german federal states, one ICT service provider

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ServiceBots: AI-supported dialogs on all channels

The omnichannel concept for a systemic customer experience has received a major boost in…

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2020

CreaLog Portfolio

Available for all Scenarios - Comprehensive Services Portfolio

Cloud computing is one of the key drivers in the digitalization of business processes.…

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Our Donation

Giving hope - CreaLog donates to SOS Children's Villages

There can be no talk of 'business as usual' in 2020. A lot has changed and especially…

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NG-IN Platform

Cloud is the future - CreaLog IN Solutions for IMS for Network Operators

Network operators and other communications service providers are currently considerable…

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CreaLog Telco Summit 2020 Logo

The CreaLog Online Telco Summit 2020 - Telco Portfolio for IMS and focus on new service models

With almost 100 participants from 19 European and African countries, the first Online…

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Make your VoiceBot a customer care superhero!

10 quick tips for better communication

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That's how VoiceBots work today!

Back in the old days: The people were in a frenzy struggling with bad IVRs. People refuse…

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Energy supplier fault management hotline

"The automated voice response solution is an indispensable ingredient for our service…

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Legacy TDM Enterprise IVR migrated to IMS

As part of the IMS (All-IP) strategy of a major European Telco, all Enterprise IVR…

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Holistic life coaching by phone

Insights into an extraordinary business model

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IT Service Center Berlin - Support for the communal hotlines

"The central service number 115 follows high quality requirements and aims to provide…

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Logo Monaco Telecom

MiFID II recording for communication service providers

CreaLog Call Recording now available at Monaco Telecom

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A1 Telekom Logo

Voice Portal / Mobile Call Recording / Directory Inquiry / Corporate Customer Solutions

"We are the only communication provider in Austria that is consistently using…

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Using CreaLog solutions barrier-free

CreaLog Voice Portals and VoiceBots provide consumers with round-the-clock access to…

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Swisscom Logo

Emergency Routing / Enterprise IVR / Cloud Contact Center / Messaging Server / MRF

Companies such as Swisscom depend on reliable partners for tailoring existing standard…

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Interview - Utilities: How to get from the Service Desert to the Beach Bar

The driving force of the utility industry is the transformation from power generation to…

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Mobile Fixnet Illustration

Business continuity in times of crisis

CreaLog Mobile Call Recording supports the financial industry in the Corona pandemic

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CreaLog Corona Information

Important information: Corona precautions at CreaLog

Due to the current developments concerning the corona virus, CreaLog switched to home…

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PostgreSQL Logo

CreaLog Platform 7 now with PostgreSQL support

The current system version of our platform also supports PostgreSQL databases

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people on a couch

VoiceBot Part 2: VoiceBots at Pay TV and cable network operators

This is one of the most important key figures in telephone customer service for companies:…

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putting furniture in place

VoiceBot Part 1: A flexible and reliable friend

Interactive and intelligent voice services in customer care are still on the rise. Because…

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2019

service in a bar

Convincing VoiceBot and IVR Solutions

Are interactive and intelligent voice services experiencing a renaissance in customer care…

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New CreaLog IN Solutions data sheet released

Platform for Number Translation and Business Voice VPN

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Above the roofs of Schwabing

The CreaLog Telco Summit 2019

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CreaLog Telco Summit 2020 Logo

CreaLog Telco Summit 2019 - New sales potential for international Telcos

Munich, November 2019 - The location of the CreaLog Telco Summit 2019 in mid-October in…

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CreaLog relies on internationally proven HPE ProLiant servers to create new telco experiences

Munich, October 2019 – CreaLog, a telco solution provider, uses HPE ProLiant servers, the…

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To be on the safe side with Call Recording Solutions

Tightened Financial Market rules may soon also affect freelancing brokers.

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Programmer Illustration

VoiceBots for everyone

A VoiceBot is a virtual assistant that facilitates communication between man and machine…

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VoiceBot, ChatBot, App: How to make customers happy

Comparative tests are popular, as they show consumers quickly and clearly how, for…

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Even an AI has to go to school

What may the people have thought, who end up of the 18th century a demonstration of the…

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2018

AI and the customer service of the future

CreaLog Telco Summit in Cologne

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MIFID II compliant Recording for Sparda-Bank Hannover

Call Center add-on for safe storage

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Angola discovers its next superstar with the help of CreaLog

CreaLog Televote celebrates huge success with the casting show "Unitel Estrelas ao Palco…

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CREALOG TELCO SUMMIT 2018 IN COLOGNE

AI and the customer service of the future

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25 YEARS OF CREALOG - PART 3

This year, CreaLog celebrates it's 25th anniversary. Time to have a look at milestones in…

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3 questions to … Rezan Solmaz

In our new interview series "3 questions to..." our CreaLog talents step out of the office…

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SDP7 WITH STATE-OF-THE-ART TECHNOLOGY

Latest speech recognition technology takes customer service to the next level

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IN and IVR - AN UNBEATABLE DUO

Why the combination of IN and IVR offers real added value

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25 YEARS OF CREALOG - PART 2

This year, CreaLog celebrates it's 25th anniversary. Time to have a look at milestones in…

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GERMAN STEVIE AWARDS FEATURED IN INTRE 2018-02

More than 200 guests and 50 companies from Germany, Austria and Switzerland at the award…

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5 STEVIES for CreaLog - Glamorous Gala in Berlin

A1 Telekom, Deutsche Telekom, and Swisscom celebrate with CreaLog

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STATE-OF-THE-ART TRANSCRIPTION

New CreaLog Platform 7 takes transcription to the next level

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TELEVOTE NOW WITH APP-SUPPORT

CreaLog supports highly popular TV Show in cooperation with Unitel

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COOPERATION WITH BROADSOFT IN FULL SWING

Call Recording interoperable with BroadWorks SIPREC Interface

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Enterprise Communication recording (ECR) for everyone

ECR records calls that an employee makes on a business mobile phone as part of his or her…

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MCR up and running in 10 countries

Mobile Call Recording implemented at 10 European Telcos and still growing

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25 CreaLog years - Part 1

This year, CreaLog celebrates it's 25th anniversary. Time to have a look at milestones in…

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TRULY HONOURED - 5 ACCOLADES FOR CREALOG AT THE GERMAN STEVIE AWARDS

Successful SMEs: 5 German Stevie Awards 2018 for technology solutions from Munich.…

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CreaLog Platform validated by Broadsoft

BroadSoft and CreaLog join hands

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