News and Blog

2022

Woman with two skates
22.09.2022

Short program or free-skating? Service Automation with IVR and VoiceBots

"Please press 1 if your call concerns your current invoice, press 2 for all other issues":…

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Meeting of the i-Service Initiative
20.09.2022

Fall meeting of the i-Service Initiative in Hamburg: Automation is a key topic

In mid-September, the partners of the Institute for Customer Experience Management (i-CEM)…

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Eine Faule Zitrone die alles zerstören kann
20.09.2022

Available on Youtube now: How a VoiceBot can ruin your customer experience - or make your customers happy.

In your role as a consumer, you're probably familiar with the scenario: Having legitimized…

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07.09.2022

CreaLog Telco Summit 2022 at the Motorworld Munich

On 20 and 21 October 2022 we cordially invite you to the exclusive CreaLog Telco Summit…

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Chess Decisions
07.07.2022

OTT services put telcos under pressure

Some make a lot of money with it, others don't know (yet) how to go about it: We're…

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22.06.2022

CreaLog honored as 'Digital Partner' - Nuance presents award at Düsseldorf Classic Remise

Another valuable gem in CreaLog's large award collection: The 'Digital Partner 2021…

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From sad to Smile
12.06.2022

Manage call peaks and decisively improve the customer experience

CreaLog service automation tips in a webinar as part of i-CEM's 9th Customer Service Week

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Stefan Riesel - CreaLog Key Account Manager
15.05.2022

3 questions to ... Stefan Riesel

Stefan Riesel is Key Account Manager and digitization specialist for enterprise customers…

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19.04.2022

Spring cleaning in telephone customer service: a thorough scrub for VoiceBot & IVR

Isn't it wonderful that there are traditions that are passed down from generation to…

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i-service intiative
12.04.2022

CreaLog is new partner of the i-Service Initiative network

Together, we achieve more: The i-Service Initiative of the Hamburg-based Institute for…

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05.04.2022

Getting out of the carrier trap - How telcos successfully address business customers

Reducing telecommunications network operators to their function as carriers and…

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07.03.2022

CreaLog welcomes the merger of Nuance and Microsoft

In the late 1990s, CreaLog switched its speech processing platform operating system from…

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04.03.2022

CreaLog at MWC 2022 - Focus on Cloud Solutions

10,700 visitors on site from 183 countries, 352 hours of content from over 1,000 speakers…

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02.03.2022

10,000 € for the emergency aid of SOS Children's Villages

Following the invasion of Ukraine, SOS Children's Villages has launched an extensive aid…

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14.02.2022

Voice and Chat automation at major european network operator

Telecommunications providers everywhere face the challenge of answering large numbers of…

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24.01.2022

Unitel supports "Born free to shine"

Joint project by Unitel, People in Need and CreaLog aims to prevent HIV infection of…

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2021

10.12.2021

Brand new for home shoppers: voice controlled bidding and product selection

Eberhard Kuom, Head of Finance and Operations at 1-2-3.tv, sums it up: "We want to make…

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26.11.2021

Do you speak CDG?

We admit that speaking might not be the right term, because we are speaking about CreaLog…

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23.11.2021

Into the cloud with CreaLog

According to Statista, in 2020 the worldwide turnover with cloud computing totaled 270…

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19.11.2021

CreaLog supports SOS-Children's Villages worldwide

AI-based solutions by the telephony supplier CreaLog are enjoying strong demand in Corona…

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14.10.2021

A visit that will pay off: New features on the CreaLog website

If you visited our website recently, you might have noticed the new functions and…

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Live TV in auction Format
08.07.2021

1-2-3.tv relies on Conversational IVR

Whether early in the morning or late at night: 1-2-3.tv is Germany's largest TV auction…

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16.06.2021

EVS - the CODEC for better acoustic quality in all networks

Since the introduction of 4G LTE and VoLTE in 2016, voice quality in mobile networks and…

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Speech Analytics
09.06.2021

Speech Analytics & AI

To significantly increase customer and employee satisfaction and boost productivity,…

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Privacy
27.05.2021

Privacy by default

Why anonymization and data protection for call recordings are so important to us …

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Wind Power Illustration
11.05.2021

Utilities rely on CreaLog solutions

The driving force of the utility industry is the transformation from power generation to…

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Mobile Illustration
04.05.2021

CreaLog MRF - Software-based Media Resource Function for Cloud Deployments

The CreaLog MRF building blocks help Communication Service Providers to deliver multimedia…

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Authentication
27.04.2021

Optimal protection for all applications - Multi-Factor Authentication

CreaLog's SDP7 platform offers users of the web interfaces multi-factor authentication in…

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05.02.2021

Public Administration: Voice Portal, Conferences and Voicemail

Six german federal states, one ICT service provider

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19.01.2021

ServiceBots: AI-supported dialogs on all channels

The omnichannel concept for a systemic customer experience has received a major boost in…

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2020

CreaLog Portfolio
02.12.2020

Available for all Scenarios - Comprehensive Services Portfolio

Cloud computing is one of the key drivers in the digitalization of business processes.…

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Our Donation
30.11.2020

Giving hope - CreaLog donates to SOS Children's Villages

There can be no talk of 'business as usual' in 2020. A lot has changed and especially…

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NG-IN Platform
14.11.2020

Cloud is the future - CreaLog IN Solutions for IMS for Network Operators

Network operators and other communications service providers are currently considerable…

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CreaLog Telco Summit 2020 Logo
05.11.2020

The CreaLog Online Telco Summit 2020 - Telco Portfolio for IMS and focus on new service models

With almost 100 participants from 19 European and African countries, the first Online…

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19.10.2020

Make your VoiceBot a customer care superhero!

10 quick tips for better communication

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18.10.2020

That's how VoiceBots work today!

Back in the old days: The people were in a frenzy struggling with bad IVRs. People refuse…

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30.09.2020

Energy supplier fault management hotline

"The automated voice response solution is an indispensable ingredient for our service…

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30.09.2020

Legacy TDM Enterprise IVR migrated to IMS

As part of the IMS (All-IP) strategy of a major European Telco, all Enterprise IVR…

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07.09.2020

Holistic life coaching by phone

Insights into an extraordinary business model

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30.08.2020

IT Service Center Berlin - Support for the communal hotlines

"The central service number 115 follows high quality requirements and aims to provide…

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Logo Monaco Telecom
02.08.2020

MiFID II recording for communication service providers

CreaLog Call Recording now available at Monaco Telecom

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A1 Telekom Logo
30.07.2020

Voice Portal / Mobile Call Recording / Directory Inquiry / Corporate Customer Solutions

"We are the only communication provider in Austria that is consistently using…

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23.07.2020

Using CreaLog solutions barrier-free

CreaLog Voice Portals and VoiceBots provide consumers with round-the-clock access to…

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Swisscom Logo
14.07.2020

Emergency Routing / Enterprise IVR / Cloud Contact Center / Messaging Server / MRF

Companies such as Swisscom depend on reliable partners for tailoring existing standard…

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19.05.2020

Interview - Utilities: How to get from the Service Desert to the Beach Bar

The driving force of the utility industry is the transformation from power generation to…

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Mobile Fixnet Illustration
26.03.2020

Business continuity in times of crisis

CreaLog Mobile Call Recording supports the financial industry in the Corona pandemic

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PostgreSQL Logo
19.03.2020

CreaLog Platform 7 now with PostgreSQL support

The current system version of our platform also supports PostgreSQL databases

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people on a couch
31.01.2020

VoiceBot Part 2: VoiceBots at Pay TV and cable network operators

This is one of the most important key figures in telephone customer service for companies:…

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putting furniture in place
06.01.2020

VoiceBot Part 1: A flexible and reliable friend

Interactive and intelligent voice services in customer care are still on the rise. Because…

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2019

service in a bar
09.12.2019

Convincing VoiceBot and IVR Solutions

Are interactive and intelligent voice services experiencing a renaissance in customer care…

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03.12.2019

New CreaLog IN Solutions data sheet released

Platform for Number Translation and Business Voice VPN

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28.11.2019

Above the roofs of Schwabing

The CreaLog Telco Summit 2019

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CreaLog Telco Summit 2020 Logo
04.11.2019

CreaLog Telco Summit 2019 - New sales potential for international Telcos

Munich, November 2019 - The location of the CreaLog Telco Summit 2019 in mid-October in…

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21.10.2019

CreaLog relies on internationally proven HPE ProLiant servers to create new telco experiences

Munich, October 2019 – CreaLog, a telco solution provider, uses HPE ProLiant servers, the…

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24.09.2019

To be on the safe side with Call Recording Solutions

Tightened Financial Market rules may soon also affect freelancing brokers.

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Programmer Illustration
26.08.2019

VoiceBots for everyone

A VoiceBot is a virtual assistant that facilitates communication between man and machine…

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11.06.2019

VoiceBot, ChatBot, App: How to make customers happy

Comparative tests are popular, as they show consumers quickly and clearly how, for…

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12.02.2019

Even an AI has to go to school

What may the people have thought, who end up of the 18th century a demonstration of the…

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2018

21.12.2018

AI and the customer service of the future

CreaLog Telco Summit in Cologne

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02.11.2018

MIFID II compliant Recording for Sparda-Bank Hannover

Call Center add-on for safe storage

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25.10.2018

Angola discovers its next superstar with the help of CreaLog

CreaLog Televote celebrates huge success with the casting show "Unitel Estrelas ao Palco…

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16.10.2018

CREALOG TELCO SUMMIT 2018 IN COLOGNE

AI and the customer service of the future

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11.09.2018

25 YEARS OF CREALOG - PART 3

This year, CreaLog celebrates it's 25th anniversary. Time to have a look at milestones in…

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20.08.2018

3 questions to … Rezan Solmaz

In our new interview series "3 questions to..." our CreaLog talents step out of the office…

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06.08.2018

SDP7 WITH STATE-OF-THE-ART TECHNOLOGY

Latest speech recognition technology takes customer service to the next level

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16.07.2018

IN and IVR - AN UNBEATABLE DUO

Why the combination of IN and IVR offers real added value

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02.07.2018

25 YEARS OF CREALOG - PART 2

This year, CreaLog celebrates it's 25th anniversary. Time to have a look at milestones in…

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04.05.2018

GERMAN STEVIE AWARDS FEATURED IN INTRE 2018-02

More than 200 guests and 50 companies from Germany, Austria and Switzerland at the award…

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02.05.2018

5 STEVIES for CreaLog - Glamorous Gala in Berlin

A1 Telekom, Deutsche Telekom, and Swisscom celebrate with CreaLog

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30.04.2018

STATE-OF-THE-ART TRANSCRIPTION

New CreaLog Platform 7 takes transcription to the next level

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26.04.2018

TELEVOTE NOW WITH APP-SUPPORT

CreaLog supports highly popular TV Show in cooperation with Unitel

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22.04.2018

COOPERATION WITH BROADSOFT IN FULL SWING

Call Recording interoperable with BroadWorks SIPREC Interface

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19.04.2018

Enterprise Communication recording (ECR) for everyone

ECR records calls that an employee makes on a business mobile phone as part of his or her…

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18.04.2018

MCR up and running in 10 countries

Mobile Call Recording implemented at 10 European Telcos and still growing

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15.04.2018

25 CreaLog years - Part 1

This year, CreaLog celebrates it's 25th anniversary. Time to have a look at milestones in…

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09.04.2018

TRULY HONOURED - 5 ACCOLADES FOR CREALOG AT THE GERMAN STEVIE AWARDS

Successful SMEs: 5 German Stevie Awards 2018 for technology solutions from Munich.…

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05.01.2018

CreaLog Platform validated by Broadsoft

BroadSoft and CreaLog join hands

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