It no longer matters to customers whether they start the dialog by phone with a VoiceBot, continue it via the website using a ChatBot, communicate via a smart speaker using voice input, or use messaging services such as WhatsApp, Facebook Messenger, or Viber: All of these contact channels provide the same information because they refer to identical databases.
Best of all, by avoiding information silos, these communication channels can be quickly and easily integrated into the customer service experience.
CreaLog CDG fully integrates your voice or text based servicebots with your customer care organization and agents. It offers APIs for almost any IT, database or CRM infrastructure - be it on-premises or cloud-based.
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