Network Contact Center

Network Contact Center for Telcos

Provide a Cloud Contact Center for Corporate Customers

The CreaLog Network Contact Center Solution opens up great opportunities for Communication Service Providers to approach their corporate customers with a compelling value proposition and offers great scaling flexibility for their customers: Its deployment options range from small businesses in need for a flexible automatic call distribution (ACD) system right up to enterprise organizations wishing to implement and operate a feature-rich contact center or unified communications and collaborations platform (UCC) serving their customers at any time or place. The Telco Network deployed Contact Center Solution opens up an easy way for migrating Automatic Call Distribution (ACD) into the cloud through a Software-as-a-Service (SaaS) solution.

Corporate customers of network operators may start with a contact center offering telephone services only. But often the need arises for an expansion by an integrated and highly advanced interactive voice response (IVR) system for call steering, caller identification and customer self-service for rapid first call resolution. Important options include Call Recording for quality management, transcription of communication for documentation, as well as Speech Analytics for word-spotting and data mining.

For details please download our Network Contact Center White Paper.

Features at a glance

Carrier Grade for NGN, IMS, VoLTE, and TDM networks

Multichannel Contact Center

Service Creation Environment

Comprehensive Rights Management System

Freely Defined User Groups

Powerful Workflow Engine


Multiple Views for Workload, Status, Agent List

Individual Agent Menu

Mobile Logon to the CCC

Call Information

Call Reason Coding

Agent Group information


Call Transfer

Caller Blacklist

WebRTC Support

Sophisticated Queue Handling Features

Real-Time Monitoring

Customized Reporting

 


For a personal consultation ...

... click on the blue Consultation button on the right side or contact us here!

 

 

General requests

+49 89 324656-0

Service Hotline (24/7)

+49 89 324656-10

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Frankfurter Ring 211
80807 Munich
Germany

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