Many enterprises are looking for a network based solution for their One Number Customer Care, which is simple but efficient and easy to administer. Because they communicate only a single telephone number for all customer requests, be it sales, delivery, RMA, after-sales, or service, they need a sophisticated Call Steering solution with flexible routing, overflow rules and message upload.
CreaLog leverages its experience from more than hundred projects for the Call Center Industry, to enable customer centric solutions that deliver happy customers and customer care agents alike.
Delivering a great customer experience has become a necessity as Telcos seek to win customers through outstanding service and to build brand loyalty. So it’s no wonder more and more of our customers are investing in cutting edge technologies that offer optimized service and reduce consumer effort.
One of the most effective ways to achieve both of these goals is to deploy Natural Language Understanding (NLU) call steering in your customer care IVR. Call steering using speech recognition makes life easy for consumers by simply asking them “How may we help you today?” Consumers love to describe their problem in their own words, without pushing buttons or having to match their question with long lists of predetermined options.
Connecting callers quickly to the service they need, results in improved satisfaction, leads to fewer falsely routed or abandoned calls and greater automation.
Thus CreaLog’s One Number Portal provides a natural advantage for creating, deploying, and optimizing your call steering needs. Independently set-up and manage world-class natural language call steering dialogs, routing, and overflow rules.
Automate as much and as comfortable as possible, but don’t forget the personal touch, is our credo.
Provide a caller experience that your customers demand, starting at the contact centers’ first touch point.
CreaLog implements automation and support solutions for text and speech processing based on human and artificial intelligence, enabling companies to react quickly, intelligently and systematically to customer needs.
Telephone service generally is the primary point of contact with a customer. The faster the connection to a competent person, the more customer acceptance you will get. In addition to this aspect, the "agent" cost factor also plays an important part. If used in pre-qualification and self-services, speech recognition enabled IVRs create a win-win situation with enhanced speed and cost savings.
The state-of-the-art recognition software and the syntax developed by CreaLog facilitate not only the recognition of individual words but also the description of entire sentence contexts. This makes it quick and clear to describe complex input options so that effective conversational dialogs in natural language (NLU = Natural Languge Understanding) can be implemented.
A large number of highly varied self-service options have already been implemented by CreaLog in many industries. Please download our Voice User Interface Design Data Sheet for details or check our Testimonials.
With barge-in (also called talk-in, talkover or cut-through), utterances by the caller interruptiong prompts can also be recognized. This accelerates dialogs and the navigation is faster and freer.
The CreaLog team constandly helps you to optimize the use of individual speech recognition solutions with Professional Services for Conversational UI design, process and dialog analysis, vocabulary and syntax design as well as ongoing acceptance and success analyses.
Download the Speech Processing Data Sheet for more Information.
Provision of voice portals, reading out email, web sites, news, traffic reports or other regularly updated information, implementing intelligent personal assistants, facilitating voice output of UMS (unified messaging) – all this is possible with speech synthesis.
Speech Synthesis, also called Text-to-Speech (TTS), is usually used where large volumes of information need to be read aloud or information is frequently updated. It can be used to convert any written text into speech.
Precise knowledge of a language makes it possible to achieve perfect pronunciation; years of development work by various manufacturers make speech synthesis comprehensible and sound as natural as possible today.
The existing text is broken down by the system, using various algorithms, into ever smaller units (sentence, word, syllable etc.) until the lowest level of segmentation is reached. Then the pronunciation of the words is established and the linguistic structure is analyzed.
This analysis is then used to determine the melody and rhythm of speech and pauses. The synthesized speech is then played back using diphones previously recorded by a "real" speaker and using specific dictionaries of exceptions. Verbal communication with machines via voice input and output will soon be the norm.
The use of automated systems with speech synthesis makes it much easier to access timetables, flight departure and arrival times or event dates. CreaLog offers you state-of-the-art technology from a variety of manufacturers, tailored to your specific needs.
Download the Speech Processing Data Sheet for more Information.
Corporate Voice makes your speech synthesis sound perfectly natural and, in future, exactly in your company's "voice".
Your individual speech synthesis is created from the voice of your company, i.e. the voice in your advertising or your voice on the phone.
This individual speech synthesis can then be integrated seamlessly with existing voice recordings and used in a variety of applications in your company.
Quality assurance and process streamlining of customer calls are crucial when communicating with customers by phone.
CreaLog Speech Analytics helps analyze the content of these conversations automatically.
Our customers utilize the results of such analyses for quality assurance, process streamlining, documentation purposes, and to handle call center operations. CreaLog Speech Analytics carries out analyses while calls are in progress as well as by processing stored call recordings.
Analyzing recorded phone calls enables you to determine which staff member needs education or training in which area.
Download the Speech Analytics Data Sheet for more information.