Many enterprises are looking for a network based solution for their One Number Customer Care, which is simple but efficient and easy to administer. Because they communicate only a single telephone number for all customer requests, be it sales, delivery, RMA, after-sales, or service, they need a sophisticated Call Steering solution with flexible routing, overflow rules and message upload.
CreaLog leverages its experience from more than hundred projects for the Call Center Industry with voiceportals, to enable customer centric solutions that deliver happy customers and customer care agents alike.
Delivering a great customer experience has become a necessity as Telcos seek to win customers through outstanding service and to build brand loyalty. So it’s no wonder more and more of our customers are investing in cutting edge technologies that offer optimized service and reduce consumer effort.
One of the most effective ways to achieve both of these goals is to deploy Natural Language Understanding (NLU) or Spoken Language Understanding (SLU) call steering in your customer care IVR. Call steering using speech recognition makes life easy for consumers by simply asking them “How may we help you today?” Consumers love to describe their problem in their own words, without pushing buttons or having to match their question with long lists of predetermined options.
Connecting callers quickly to the service they need, results in improved satisfaction, leads to fewer falsely routed or abandoned calls and greater automation.
Thus CreaLog’s One Number Portal provides a natural advantage for creating, deploying, and optimizing your call steering needs. Independently set-up and manage world-class natural language call steering dialogs, routing, and overflow rules.
Automate as much and as comfortable as possible, but don’t forget the personal touch, is our credo.
Provide a caller experience that your customers demand, starting at the contact centers’ first touch point.
CreaLog implements AI solutions with text and speech processing based on human and artificial intelligence. This enables companies to react quickly, intelligently and systematically to customer needs.
Conversations are essential for successful contact between companies and their customers. Today, customers expect quick resolutions to their concerns. By utilizing powerful bots across all channels, you can ensure the highest level of customer satisfaction.
The telephone channel is the most convenient communication method for most customers. Traditional contact centers generate high costs and are a limited resource. AI-based bots with speech recognition technology create a win-win situation by enhancing customer interactions with increased speed and cost savings. Additionally, they support agents both during the call and in post-call tasks.
The CreaLog bot platform features a low-code service creation environment, allowing you to easily adapt or develop powerful bots. The platform leverages both traditional AI tools and advanced technologies such as generative AI and embedding/RAG. With just a few steps, you can integrate your bot into any backend system and enable reporting and monitoring capabilities.
Your bots can operate across all channels, including telephony, web chat, messaging services like WhatsApp, Microsoft Teams, and even Amazon Alexa. Based on your specific requirements, you can configure different modes for each channel.
For the telephony channel, our latest Speech-to-Text technology enables real-time transcription of user input. The AI tools use the generated text to understand and determine the next steps in the interaction—this process can be applied across all channels. With neural Text-to-Speech, the bot can respond using a wide variety of voices or utilize predefined prompts in HD quality. With decades of experience in building bots, our team is highly skilled in usability and customer experience (CX). They understand your customers' needs and requirements. Download our brochure to gain deeper insights into the lessons we've learned from our customer projects.
We support you through all project phases. Starting with the scope analysis, we work with you to design your bot and integrate it into your backend and telephony infrastructure. We also collaborate with you on planning the go-live, as well as the ongoing operation and monitoring of the bot. Our service team provides 24/7 support for the operation and maintenance of your bot solution. With dashboards and reporting, you can easily track and review the performance of your solution.
Download the Speech Processing Data Sheet for more Information.
Provision of voice portals, reading out email, web sites, news, traffic reports or other regularly updated information, implementing intelligent personal assistants, facilitating voice output of UMS (unified messaging) – all this is possible with speech synthesis.
Speech Synthesis, also called Text-to-Speech (TTS), is usually used where large volumes of information need to be read aloud or information is frequently updated. It can be used to convert any written text into speech.
Precise knowledge of a language makes it possible to achieve perfect pronunciation; years of development work by various manufacturers make speech synthesis comprehensible and sound as natural as possible today.
The existing text is broken down by the system, using various algorithms, into ever smaller units (sentence, word, syllable etc.) until the lowest level of segmentation is reached. Then the pronunciation of the words is established and the linguistic structure is analyzed.
This analysis is then used to determine the melody and rhythm of speech and pauses. The synthesized speech is then played back using diphones previously recorded by a "real" speaker and using specific dictionaries of exceptions. Verbal communication with machines via voice input and output will soon be the norm.
The use of automated systems with speech synthesis makes it much easier to access timetables, flight departure and arrival times or event dates. CreaLog offers you state-of-the-art technology from a variety of manufacturers, tailored to your specific needs.
Download the Speech Processing Data Sheet for more Information.
Corporate Voice makes your speech synthesis sound perfectly natural and, in future, exactly in your company's "voice".
Your individual speech synthesis is created from the voice of your company, i.e. the voice in your advertising or your voice on the phone.
This individual speech synthesis can then be integrated seamlessly with existing voice recordings and used in a variety of applications in your company.
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