Telecommunication and IT Solutions for Telcos and CSP

Auction Format Homeshopping

"We want to make our checkout processes as convenient as possible for our customers and sustainably enhance their customer experience. Particularly with our highly dynamic auctions, many customers demand fast processing in order to receive products at the desired price. With CreaLog, we have a…

Emergency Routing / Enterprise IVR / Cloud Contact Center / Messaging Server / MRF 

"The migration of the previously TDM based platform to the IMS network could be realized within only 5 months, for all services of the large TV shows."

Voice Portal / Mobile Call Recording / Directory Inquiry / Corporate Customer IVR Solutions

"We wanted to strengthen our role as an innovative organization. This implies offering our customers modern-day telephone dialog capabilities using state-of-the-art speech recognition."

Mobile Communication Recording

"CreaLog and our Mobile Communication Recording have one thing in common: high flexibility. The CreaLog solution meets all the requirements of regulatory authorities and financial institutions and is additionally tailored to our requirements."

Voice Portal for public administration

"CreaLog impresses with its customer orientation, commitment, and adherence to deadlines. We particularly appreciate that CreaLog always proactively informs us about project statuses and is also always available for requests."

Mobile Call Recording

"Despite the 'remote only' installation at safety distance, the cooperation was very constructive and uncomplicated, characterized by great curiosity and interest in more."

Customer Care VoiceBot

"The dynamic and flexible cooperation in the project was the key to the jointly developed success. The easily understandable offers and clean specifications also contributed significantly to meeting the high internal requirements for the new solution. CreaLog has done an extremely precise…

Customer Care Voice Portal / Televote

„The rapid growth of our customer base requires the ongoing expansion of our resources and services, which is why we opt for partnerships with top-performing market leaders. CreaLog is helping us to offer our customers the best and most advanced services available in the market.“

Televote 2.0

“In just seven months, the CreaLog team succeeded in doing everything required to ensure that votes could be cast and processed on the new platform without a hitch.”

Mobile Voice Recording

“I am absolutely delighted that with the help of CreaLog, we can now offer our Mobile Voice Recording for telephone calls and SMS messages as a managed service to our customers, also enabling them to meet requirements stipulated by FINMA today."

Customer Care Voice Portal

“Our experience with CreaLog over the last ten years has been excellent. The collaboration has been remarkable with a true spirit of partnership and a high degree of flexibility.”

ELECTRONIC CONFIRMATION OF COVERAGE BY VOICE PORTAL

"Automating their services is nothing new for insurance companies. However, it is not yet general practice for a NLU VoiceBot to generate an eVB number completely single-handed."

Energy Supplier Fault Management Hotline

"The automated voice response solution is an indispensable ingredient for our service center’s performance. Not only do we utilize this strong solution for our own customers but we also make it available for tenants such as municipal utilities and other service providers."

Speech enabled customer care and phone banking

"For many years CreaLog has been a trusted and valued partner. For new issues and challenges, we always find a solution together — to the point, adapted to our needs and very uncomplicated. Thus, with our CreaLog Voice Portal we meet all requirements and can balance customer satisfaction and…

IT Service Center Berlin - Support for the communal telephone hotlines

"The central service number 115 follows high quality requirements and aims to provide administration services quickly and easily to the citizens of Berlin. With CreaLog we count on a solution that has proven itself internationally."

Auto-Attendant and Unified Messaging

„The hub of the new concept is Outlook. Using that software, we can send a mail to the CreaLog Server which then generates a fax or a text for immediate dispatch. In doing so, the intelligent system automatically creates a uniform cover sheet and attaches office documents or graphics files in the…