Definitions

Voice bots are very similar to chat bots, which have been around for a while, and both support customer service with automated responses.

Chatbots are based on powerful conversational AI solutions that ensure, among other things, lightning-fast access to different data sources via standard interfaces.

An intelligent personal assistant, also known as a voice assistant, mobile assistant or VoiceBot, is a software that enables information to be retrieved...

Conversational AI allows to develop voice-based assistants (VoiceBots) or chatbots. Our clients sustainably improve their customer communication with these technologies.

Entity Recognition is a term in the context of linguistics and computer science. Specifically, it is about which proper names a computer program can recognize in a text.

To measure the quality of customer service and maintain service levels, performance metrics (KPI) have been defined for call, service or contact centers.

If you write out the abbreviation, experts already know the principle: IMS = IP Multimedia Subsystem. This is a telecommunications system that uses the packet-based Internet Protocol (IP) for multimedia, digital communication.

The task of the TAS is to keep the status of the connections stable based on the network protocol SIP (Session Initiation Protocol).