Chatbots are based on powerful conversational AI solutions that ensure, among other things, lightning-fast access to different data sources via standard interfaces.
An intelligent personal assistant, also known as a voice assistant, mobile assistant or VoiceBot, is a software that enables information to be retrieved...
Conversational AI allows to develop voice-based assistants (VoiceBots) or chatbots. Our clients sustainably improve their customer communication with these technologies.
Entity Recognition is a term in the context of linguistics and computer science. Specifically, it is about which proper names a computer program can recognize in a text.
To measure the quality of customer service and maintain service levels, performance metrics (KPI) have been defined for call, service or contact centers.
If you write out the abbreviation, experts already know the principle: IMS = IP Multimedia Subsystem. This is a telecommunications system that uses the packet-based Internet Protocol (IP) for multimedia, digital communication.
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