About us

Customized solutions - made with passion and commitment

On-Premises - Cloud - SaaS

Innovative, successful and customer-centric 

CreaLog is a leading vendor of ICT Carrier Solutions and IMS cloud native Service Delivery Platform solutions for Communication Service Providers. This includes Net Centric Call Recording, value-added services (voice, text messaging and USSD, e.g. televote), MRFBusiness Voice VPN, service migration. SIP AS: Standard IMS Application Server plus network based IVR and professional services.

CreaLog has been delivering innovative and reliable telecommunications solutions for 30 years and is a multiple prize winner as a result. Our team offers our customers a very special service in more than 30 countries: they take personal responsibility for our customers from the initial kick-off to the solution go-live - and beyond. This allows us to offer our customers the best possible service.

Meet the Management Team

Michael Kloos
Founder and Managing Director

Dr. Bernd Plannerer
Managing Director

Stefanie Appel
Divisional Director Finance and Human Resources

Martin Vennik
Sales Director

Dr. Marcel Birkhold
Divisional Director

Annette Ruß
Marketing Director

Our References

Contact us

We are members of

DIN EN ISO 9001:2015 and 14001:2015 certified

The quality management system operated by CreaLog, has been certified according to ISO 9001:2015 (Reg. No. 1210017937 TMS) for Sales, Development and Operation of Telecommunication and Voice Automatization Solutions.

An Environmental Management System according to ISO 14001:2015 is included.

Please download our ISO Certificate for reference.

Company Policy

Customer and market-oriented quality
We orientate our products and services uncompromisingly to the wishes of our customers and the requirements of the market.
Our customers should be convinced of our services!

Quality and environmentally conscious employees
We are all responsible for the quality of our work. We achieve our common goals as a motivated and committed team. Our quality and environmental management systems in accordance with the ISO 9001 and 14001 standards support us in this.
Quality and environmental protection begins with each of us!

Economic success through quality
Every flawlessly executed job avoids costs and increases our competitiveness.
Quality and conservation of resources determine our corporate success!

Continuous improvement process
We want continuous improvement of all technical and operational processes, both in terms of quality and in terms of the company's environmental performance. 
There is nothing that cannot be improved!

Preventive quality assurance - avoiding environmental pollution
We concentrate on the systematic avoidance of possible errors. Our planning and activities are designed to avoid environmental pollution.
Error avoidance instead of error elimination!

Our suppliers are partners
Our suppliers know and fulfil our quality and environmental requirements.
We work together with our suppliers on a long-term basis and in partnership!

Data protection
The protection of personal data is an important concern for us. As part of our social responsibility, we undertake to comply with the Basic Data Protection Regulation (DSGVO).
Data protection has the highest priority!

Environmentally conscious action
We are committed to compliance with all relevant environmental laws and regulations. Our management system includes the implementation of legal regulations for environmental protection. For this purpose, environmental aspects of all activities are determined, traceable goals are implemented within the framework of improvement projects and the results are announced internally.

Occupational safety
The safety of our employees in particular is the focus of our activities. For this reason, our management system with its regulations is based on the valid regulations and guidelines for occupational safety.

We ensure compliance with all legal obligations, regulations and guidelines and promote a cooperation based on fairness and trust.

The aim of our corporate policy can be summarized as follows:
"Success through joint quality, environmental and safety awareness"

Compliance Guidelines

CreaLog stands by its social responsibility and is committed to sustainable business. Aspects of occupational health and safety, energy efficiency, and environmental protection are incorporated into all decisions. The actions of CreaLog employees must always be guided by the values of fairness and integrity.

In this context, CreaLog employees are committed to the following principles of responsible conduct:

  • We comply with all legal frameworks, laws, regulations, policies and internal instructions
  • We observe and respect human rights without exception
  • We condemn child and forced labor
  • Discrimination based on gender, sexual identity, age, disability, ethnic origin or religion is prohibited at CreaLog.
  • We create fair, stable and social working conditions
  • We act in a trusting, respectful and fair manner
  • We do not create unlawful advantages for others or for ourselves
  • We reject and prevent all forms of bribery and corruption.
  • We use natural resources in an environmentally friendly and economical manner
  • We report compliance violations immediately

CreaLog employees at all CreaLog locations are committed to observing, continuously reviewing and adapting the established guidelines. All CreaLog employees are committed to complying with the guidelines.

CreaLog Compliance Management aims at prevention, early detection, and immediate response. To avoid compliance violations, CreaLog relies on regular and comprehensive employee education, training and awareness. Each employee is informed of the applicable guidelines, laws and regulations through internal instructions for his or her area. This instruction also includes information on the legal consequences of compliance violations.


Detailed Specifications

Detailed Specifications

CreaLog Telecom Platform

Layered architecture

Distributed or central deployment

Cloud or on-premises

100,000+ concurrent contacts

5,000+ contacts per second

Designed for 99.999% availability

Geo-redundant architecture

All components n+1 or cluster redundant

Autonomous signaling / MRFP servers

Hot swappable components

Virtualization, VMware, KVM / OpenStack

Media Server Voice and Video (IVR)

Up to 1,000 voice channels per server

Up to 500 fax channels per server

Up to 580 channels conferencing per server

Speech recognition in 50+ languages and dialects

Text-to-speech for 40+ languages and dialects

Voice biometrics and speaker authentication

Voice recording with speech analytics

Conferencing for voice and video

VXML 2.1, MRCP v1/v2, MSML


ISUP / BICC / ISDN / CAS, E1 / T1, STM-1

G.711, G.726, G.729a/b, G.722


H.264, H.263, VP8, MPEG-4, 3G-324M

Fax T.30, T.38


Media Server SMS/MMS/USSD

Up to 500 contacts per second per server

Regular expression based analysis


Media Server Web/Chat/E-mail

Protocols: SMTP

Signaling Server

Up to 300 conversations per second per server

Up to 2000 parallel conversations per server

IN suite with SCP and assisting IP

SIP application server

Service Broker


Operations, Administration, Maintenance (OAM)

Multi-tenant and multi-lingual web user interface

Configuration, reporting, service creation and provisioning

User interface for HTML, XML and HTML5 for iOS and Android

Suitable for operators, resellers / MVNOs, business customers

Rights management with users, groups, profiles and rights

Consolidated real-time / historical monitoring and reporting

Mass provisioning interfaces (CDR, offline transcription, CRM)

Diameter, charging CDRs, online/offline charging


Platform Servers

Standard Oracle database server or PostgreSQL

Real-time Server for synchronization and counting

Distribution Server for automated software distribution

Logging Server for transaction logging and charging

Reporting Manager for report generation

Alarm Manager

Service Creation Environment

Consistent workflow creation for signaling, voice, SMS, USSD, web / chat, VXML

No-Code browser-based graphical user interface with drag-and-drop

Integrated script engine with 300+ commands

Integration of databases and web services (XML / SOAP parser)

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