CreaLog is a leading vendor of ICT Carrier Solutions and IMS cloud native Service Delivery Platform solutions for Communication Service Providers. This includes Net Centric Call Recording, value-added services (voice, text messaging and USSD, e.g. televote), MRF, Business Voice VPN, service migration. SIP AS: Standard IMS Application Server plus network based IVR and professional services.
CreaLog has been delivering innovative and reliable telecommunications solutions for 30 years and is a multiple prize winner as a result. Our team offers our customers a very special service in more than 30 countries: they take personal responsibility for our customers from the initial kick-off to the solution go-live - and beyond. This allows us to offer our customers the best possible service.
Founder and Managing Director
Dr. Bernd Plannerer
Head of Administration
Dr. Marcel Birkhold
Professional Services Director
Head of Marketing
Auction Format Homeshopping
"We want to make our checkout processes as convenient as possible for our customers and sustainably enhance their customer experience. Particularly with our highly dynamic auctions, many customers demand fast processing in order to receive products at the desired price. With CreaLog, we have a…
Emergency Call Routing / Enterprise IVR / Messaging Server / MRF
"The migration of the previously TDM based platform to the IMS network could be realized within only 5 months, for all services of the large TV shows."
Voice Portal / Mobile Call Recording / Directory Inquiry / Corporate Customer IVR Solutions
"We wanted to strengthen our role as an innovative organization. This implies offering our customers modern-day telephone dialog capabilities using state-of-the-art speech recognition."
Mobile Communication Recording
"CreaLog and our Mobile Communication Recording have one thing in common: high flexibility. The CreaLog solution meets all the requirements of regulatory authorities and financial institutions and is additionally tailored to our requirements."
Voice Portal for public administration
"CreaLog impresses with its customer orientation, commitment, and adherence to deadlines. We particularly appreciate that CreaLog always proactively informs us about project statuses and is also always available for requests."
Mobile Call Recording
"Despite the 'remote only' installation at safety distance, the cooperation was very constructive and uncomplicated, characterized by great curiosity and interest in more."
Customer Care Voice Portal / Televote
„The rapid growth of our customer base requires the ongoing expansion of our resources and services, which is why we opt for partnerships with top-performing market leaders. CreaLog is helping us to offer our customers the best and most advanced services available in the market.“
“In just seven months, the CreaLog team succeeded in doing everything required to ensure that votes could be cast and processed on the new platform without a hitch.”
Mobile Voice Recording
“I am absolutely delighted that with the help of CreaLog, we can now offer our Mobile Voice Recording for telephone calls and SMS messages as a managed service to our customers, also enabling them to meet requirements stipulated by FINMA today."
Customer Care Voice Portal
“Our experience with CreaLog over the last ten years has been excellent. The collaboration has been remarkable with a true spirit of partnership and a high degree of flexibility.”
ELECTRONIC CONFIRMATION OF COVERAGE BY VOICE PORTAL
"Automating their services is nothing new for insurance companies. However, it is not yet general practice for a NLU VoiceBot to generate an eVB number completely single-handed."
Energy Supplier Fault Management Hotline
"The automated voice response solution is an indispensable ingredient for our service center’s performance. Not only do we utilize this strong solution for our own customers but we also make it available for tenants such as municipal utilities and other service providers."
Speech enabled customer care and phone banking
"For many years CreaLog has been a trusted and valued partner. For new issues and challenges, we always find a solution together — to the point, adapted to our needs and very uncomplicated. Thus, with our CreaLog Voice Portal we meet all requirements and can balance customer satisfaction and…
IT Service Center Berlin - Support for the communal telephone hotlines
"The central service number 115 follows high quality requirements and aims to provide administration services quickly and easily to the citizens of Berlin. With CreaLog we count on a solution that has proven itself internationally."
Auto-Attendant and Unified Messaging
„The hub of the new concept is Outlook. Using that software, we can send a mail to the CreaLog Server which then generates a fax or a text for immediate dispatch. In doing so, the intelligent system automatically creates a uniform cover sheet and attaches office documents or graphics files in the…
The quality management system operated by CreaLog, has been certified according to ISO 9001:2015 (Reg. No. 1210017937 TMS) for Sales, Development and Operation of Telecommunication and Voice Automatization Solutions.
An Environmental Management System according to ISO 14001:2015 is included.
Please download our ISO Certificate for reference.
Customer and market-oriented quality
We orientate our products and services uncompromisingly to the wishes of our customers and the requirements of the market.
Our customers should be convinced of our services!
Quality and environmentally conscious employees
We are all responsible for the quality of our work. We achieve our common goals as a motivated and committed team. Our quality and environmental management systems in accordance with the ISO 9001 and 14001 standards support us in this.
Quality and environmental protection begins with each of us!
Economic success through quality
Every flawlessly executed job avoids costs and increases our competitiveness.
Quality and conservation of resources determine our corporate success!
Continuous improvement process
We want continuous improvement of all technical and operational processes, both in terms of quality and in terms of the company's environmental performance.
There is nothing that cannot be improved!
Preventive quality assurance - avoiding environmental pollution
We concentrate on the systematic avoidance of possible errors. Our planning and activities are designed to avoid environmental pollution.
Error avoidance instead of error elimination!
Our suppliers are partners
Our suppliers know and fulfil our quality and environmental requirements.
We work together with our suppliers on a long-term basis and in partnership!
The protection of personal data is an important concern for us. As part of our social responsibility, we undertake to comply with the Basic Data Protection Regulation (DSGVO).
Data protection has the highest priority!
Environmentally conscious action
We are committed to compliance with all relevant environmental laws and regulations. Our management system includes the implementation of legal regulations for environmental protection. For this purpose, environmental aspects of all activities are determined, traceable goals are implemented within the framework of improvement projects and the results are announced internally.
The safety of our employees in particular is the focus of our activities. For this reason, our management system with its regulations is based on the valid regulations and guidelines for occupational safety.
We ensure compliance with all legal obligations, regulations and guidelines and promote a cooperation based on fairness and trust.
The aim of our corporate policy can be summarized as follows:
"Success through joint quality, environmental and safety awareness"
CreaLog stands by its social responsibility and is committed to sustainable business. Aspects of occupational health and safety, energy efficiency, and environmental protection are incorporated into all decisions. The actions of CreaLog employees must always be guided by the values of fairness and integrity.
In this context, CreaLog employees are committed to the following principles of responsible conduct:
CreaLog employees at all CreaLog locations are committed to observing, continuously reviewing and adapting the established guidelines. All CreaLog employees are committed to complying with the guidelines.
CreaLog Compliance Management aims at prevention, early detection, and immediate response. To avoid compliance violations, CreaLog relies on regular and comprehensive employee education, training and awareness. Each employee is informed of the applicable guidelines, laws and regulations through internal instructions for his or her area. This instruction also includes information on the legal consequences of compliance violations.