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Professional Customer Sucess Services

CreaLog supports telcos and enterprises throughout the entire lifecycle of their communication platforms – from consulting, design and integration to launch, training, operation and continuous evolution.

With deep experience in telco-grade environments, IMS, cloud-native architectures and AI-enabled services, we help you turn complex requirements into stable, secure and future-ready solutions.

 

 

 

 

 

Customer Success Services

Successful communication services need more than powerful technology. They need expert guidance, precise implementation and reliable support over the full lifecycle.

Consulting

We analyze your business goals, use cases, network environment and integration requirements to design the right solution for your organization.

Implementation

Our delivery teams support configuration, integration, testing, migration and go-live – with structured project management and clear responsibilities.

Lifecycle Services

After launch, we help you maintain, optimize and evolve your platform with support, updates, upgrades and expert advisory.

Consultancy

for better services and new business opportunities

CreaLog consultancy helps you get more value from your platform, applications and service portfolio. We support you in identifying new opportunities, reducing operational complexity and turning technical capabilities into market-ready services.

  • Business Consultancy: Identify new services, revenue opportunities and efficiency potential.
  • Solution Design: Translate requirements into scalable platform, application and integration concepts.
  • Advanced Configuration Mentorship: Enable your teams to configure and optimize services more independently.
  • Custom Software & Integration: Adapt solutions to specific network, backend or business requirements.
  • Bot & AI Optimization: Improve prompts, dialogue flows, guardrails and backend interactions for voice bots, chatbots and AI agents. 

Installation and Commissioning

An efficient launch of your solution

CreaLog’s delivery teams consist of telecom professionals with extensive experience from large installation and commissioning projects. We work together with you to ensure that your CreaLog solution, including hardware and software, is professionally integrated into your existing operating environment. We support you from analysis and design through to a successful service launch.

Training Services

The CreaLog Academy helps your teams build the knowledge they need to operate, administer and extend CreaLog solutions with confidence. Training programs range from introductory courses to advanced product specialist and certification tracks.

Introduction Courses

Basic knowledge for operation, administration and first.level problem analysis

Certification Courses

Structured training for key users and technical teams responsible for productive systems

Product Specialist Courses

In-depth knowledge for selected products, configurations tasks and advanced use cases

Service Contracts for Reliable Platform Operation

CreaLog Service Contracts support the stable, secure and continuous operation of your Service Delivery Platform and associated applications. Designed even for mission-critical communication environments, our services help protect your investment and keep your platform ready for future requirements.

With 24/7/365 availability, SLA-based incident handling and transparent ticket tracking, we provide predictable support for IMS, cloud-native and hybrid infrastructures. CreaLog specialists support troubleshooting, escalation and root-cause analysis across complex network, application and AI-enabled service environments.

Beyond incident support, our service contracts include software maintenance, patches, updates, upgrades and lifecycle management. This keeps your platform secure, compliant and technologically current without disrupting productive operations.

For further information ...

... and a personal consultation

please contact us here!

DIN EN ISO 9001:2015, 14001:2015 and ISO/IEC 27001:2022 certified

The quality management system operated by CreaLog, has been certified according to ISO 9001:2015 (Reg. No. 12 100/104 17937 TMS) for Sales, Development and Operation of Telecommunication and Voice Automatization Solutions.

An Environmental Management System according to ISO 14001:2015 is included.

Please download our ISO Certificate (9001:2015|14001:2015) for reference.

 

The Information Security Management System operated by CreaLog, has been certified according to ISO/IEC 27001:2022 (Reg. No. 12 310 17937 TMS) for Sales, Development and Operation of Telecommunication and Voice Automatization Solutions.

Please download our ISO Certificate (27001:2022) for reference.

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