Auction Format Homeshopping
"We want to make our checkout processes as convenient as possible for our customers and sustainably enhance their customer experience. Particularly with our highly dynamic auctions, many customers…
Emergency Call Routing / Enterprise IVR / Messaging Server / MRF
"The migration of the previously TDM based platform to the IMS network could be realized within only 5 months, for all services of the large TV shows."
Voice Portal / Mobile Call Recording / Directory Inquiry / Corporate Customer IVR Solutions
"We wanted to strengthen our role as an innovative organization. This implies offering our customers modern-day telephone dialog capabilities using state-of-the-art speech recognition."
Mobile Communication Recording
"CreaLog and our Mobile Communication Recording have one thing in common: high flexibility. The CreaLog solution meets all the requirements of regulatory authorities and financial institutions and is…
Voice Portal for public administration
"CreaLog impresses with its customer orientation, commitment, and adherence to deadlines. We particularly appreciate that CreaLog always proactively informs us about project statuses and is also…
Mobile Call Recording
"Despite the 'remote only' installation at safety distance, the cooperation was very constructive and uncomplicated, characterized by great curiosity and interest in more."
Customer Care Voice Portal / Televote
„The rapid growth of our customer base requires the ongoing expansion of our resources and services, which is why we opt for partnerships with top-performing market leaders. CreaLog is helping us to…
“In just seven months, the CreaLog team succeeded in doing everything required to ensure that votes could be cast and processed on the new platform without a hitch.”
Mobile Voice Recording
“I am absolutely delighted that with the help of CreaLog, we can now offer our Mobile Voice Recording for telephone calls and SMS messages as a managed service to our customers, also enabling them to…
Customer Care Voice Portal
“Our experience with CreaLog over the last ten years has been excellent. The collaboration has been remarkable with a true spirit of partnership and a high degree of flexibility.”
ELECTRONIC CONFIRMATION OF COVERAGE BY VOICE PORTAL
"Automating their services is nothing new for insurance companies. However, it is not yet general practice for a NLU VoiceBot to generate an eVB number completely single-handed."
Energy Supplier Fault Management Hotline
"The automated voice response solution is an indispensable ingredient for our service center’s performance. Not only do we utilize this strong solution for our own customers but we also make it…