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I-CEM 17. Customer Service Week

Agents in Customer Service: More Knowledge, More Trust

Wednesday

1.07.26

14:00-14:30 Uhr

Agents in Customer Service: More Knowledge, More Trust – Using AI with Confidence


Wednesday, July 1, 2:00–2:30 p.m.


Customer service draws on knowledge from many systems—both internal and external. Why architecture, governance, and data sovereignty are crucial for ensuring that AI agents and employees can work reliably.

 

Register for the webinar: Agenten im Service: Mehr Wissen, mehr Vertrauen – KI souverän nutzen

(Event in German)

 

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