IT Service Center Berlin - Support for the communal hotlines

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IT Service Center Berlin - Support for the communal hotlines

"The central service number 115 follows high quality requirements and aims to provide administration services quickly and easily to the citizens of Berlin. With CreaLog we count on a solution that has proven itself internationally."

Ines Fiedler, ITDZ Chairwoman

Interactive Voice Response supports Berlin administration's central telephone service

"WELCOME TO 115. YOU HAVE REACHED THE SERVICE CENTRE IN BERLIN ..."

The voice of the citizen service line 115 utters this sentence around 5000 times each day. It is the friendly welcome for callers from the voice-enabled computer that handles call forwarding to a range of different advising teams in Berlin and helps call agents give frequently requested advice.

With call volumes continuously on the rise or additional work needing to be done at the service centre, the essential question is: Annoy citizens with long waiting queues or employ innovative technology?

Please check our ITDZ Berlin testimonial page for more details and download the full ITDZ Berlin success story.

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IT Service Center Berlin - Support for the communal hotlines

Interactive Voice Response supports Berlin administration's central telephone service

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