Case Studies


ITDZ Berlin

Ines Fiedler
ITDZ Chairwoman 

"The central service number 115 follows high quality requirements and aims to provide administration services quickly and easily to the citizens of Berlin. With CreaLog we count on a solution that has proven itself internationally."

IT Service Center Berlin - Support for the communal telephone hotlines

Technology at a glance

  • Two IVRs with 60 lines each
  • State-of-the-art software is used for optimal speech recognition
  • All dialogs can be flexibly configured by the ITDZ itself
  • New locations can be integrated easily and quickly into the existing dialogs


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