"The central service number 115 follows high quality requirements and aims to provide administration services quickly and easily to the citizens of Berlin. With CreaLog we count on a solution that has proven itself internationally."
IT Service Center Berlin - Support for the communal telephone hotlines
Technology at a glance
Two IVRs with 60 lines each
State-of-the-art software is used for optimal speech recognition
All dialogs can be flexibly configured by the ITDZ itself
New locations can be integrated easily and quickly into the existing dialogs