CreaLog implements automation and support solutions for text and speech processing based on human and artificial intelligence, enabling companies to react quickly, intelligently and systematically to customer needs.
Telephone service generally is the primary point of contact with a customer. The faster the connection to a competent person, the more customer acceptance you will get. In addition to this aspect, the "agent" cost factor also plays an important part. If used in pre-qualification and self-services, speech recognition enabled IVRs create a win-win situation with enhanced speed and cost savings.
The state-of-the-art recognition software and the syntax developed by CreaLog facilitate not only the recognition of individual words but also the description of entire sentence contexts. This makes it quick and clear to describe complex input options so that effective conversational dialogs in natural language (NLU = Natural Languge Understanding or SLU = Spoken Language Understanding) can be implemented.
A large number of highly varied self-service options have already been implemented by CreaLog in many industries. Please download our Voice User Interface Design Data Sheet for details or check our Testimonials.
With barge-in (also called talk-in, talkover or cut-through), utterances by the caller interruptiong prompts can also be recognized. This accelerates dialogs and the navigation is faster and freer.
The CreaLog team constandly helps you to optimize the use of individual speech recognition solutions with Professional Services for Conversational UI design, process and dialog analysis, vocabulary and syntax design as well as ongoing acceptance and success analyses.
Download the Speech Processing Data Sheet for more Information.