Customers' expectations of suppliers as regards contactability and the scope and quality of services are already high. However, they are increasing all the time given the ever greater competition between suppliers.
A wide range of solutions for improving customer contact with suppliers are available. These include automatic call routing, the taking of meter readings via telephone, the topping up of prepaid electricity meters, complex fault management in the event of major disruptions and contact center solutions for all channels of communication.
Numerous references already use its modern contact centers and voice portal solutions for particularly effective, customer-friendly service.
One thing that customers appreciate:
a convenient way of contacting their energy supplier, with short waiting times on the telephone and a high level of availability, ideally 24 hours a day seven days a week!
A CreaLog solution provides exactly that and reduces the number of monotonous standard procedures staff at the energy supplier have to go through. As a result, members of staff who have contact with customers perceive a noticeable increase in the value of their work and have more time to deal with individual customer enquiries. This is why more and more network operators, national suppliers and municipal utility companies are opting to use a CreaLog solution.
However, voice portals and next-generation contact centers are also used by energy brokers and meter reading, billing and customer service providers.
One of CreaLog's particular strengths is the careful integration of its solutions into the supplier's company processes and infrastructure, taking into account the individual circumstances in each case.
