News Blog

PAYBACK Customer Care Voice Portal

"Our experience with CreaLog over the last eight years has been excellent. The collaboration has been remarkable for a true spirit of partnership and a high degree of flexibility. Innovative approaches and fast turnarounds exactly meet the demands that a market leader such as PAYBACK faces."

Christian Weinkauf, Head of Operations Germany and Poland

High-tech telephony facilities for the PAYBACK customer servie 

Points, prizes and more advantages

PAYBACK, a member of the American Express Group, offers one of the world’s largest – and most successful – bonus points programs. A scheme whereby consumers, using just one card or app, can collect points locally, online or mobile at approximately 650 companies in Germany alone and redeem them for cash, vouchers, Airline Miles, and prizes. Alternatively, they can donate their points to an ambitious charity project in the PAYBACK donation world.

To ensure that the bonus points program stays a success in the future too, the Munich based PAYBACK company has set itself the highest standards in terms of customer satisfaction. All the services run by PAYBACK are required to live up to these standards – including, of course, the CreaLog voicebot system which acts as the backbone of the phone service in place for PAYBACK customers. The following report will show how this state-of-the-art Voice Portal solution works and what benefits it has in store for PAYBACK users.

Please check our PAYBACK testimonial page for more details and download the full PAYBACK success story.


For quarterly CreaLog news updates please fill the form below

Contact Form

General requests

+49 89 324656-0

Service Hotline (24/7)

+49 89 324656-10

Please make sure you have your credentials at hand.


Click here to subscribe to our quarterly newsletter!

Frankfurter Ring 211
80807 Munich

Please use our 
Google Maps Entry 
for localization.
Park comfortably behind our building on the customer parking lots marked with CreaLog.