To measure the quality of customer service and maintain service levels, performance metrics (KPI) have been defined for call, service or contact centers.
Entity Recognition is a term in the context of linguistics and computer science. Specifically, it is about which proper names a computer program can recognize in a text.
An intelligent personal assistant, also known as a voice assistant, mobile assistant or VoiceBot, is a software that enables information to be retrieved...
If you write out the abbreviation, experts already know the principle: IMS = IP Multimedia Subsystem. This is a telecommunications system that uses the packet-based Internet Protocol (IP) for multimed
Telco customers demand enhanced features for their fixed and mobile phones. Our virtualized PBX features are best-of-breed. The easy to use administration interface allows customers to configure handl
The CreaLog Call and SMS API offers the Telco a concise set of rules for protecting theier network and for validating each SMS/RCS or Call transaction. It is fully customizable according to the Telco'
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