MULTIMEDIA TELEPHONY APPLICATIONS FOR TELCOS
In these days of digitalization, the use of smart phones and other mobile devices, text messaging, and personal smart voice assistants such as Amazon Alex
SELF-SERVICE TRANSACTIONS COMPLETED BY PHONE
CreaLog Banking is a solution tailored to customer requirements for the completion of typical banking processes using natural language dialog over the tel
If an employee forgets the password for logging into his or her IT work environment, or enters it incorrectly several times, all it takes to resume work is a phone call. Using a CreaLog VoiceBot, the
ANNOUNCEMENTS, HOLD QUEUES AND PREQUALIFICATION
CreaLog Announcement enables automatic playback of welcome messages, product information, services, opening hours, current problems and other freely se
Crealog Voice Portals and VoiceBots provide announcements and music on hold for all telephone systems and contact center solutions, like the CreaLog Contact Center (CCC). They perform pre-qualificatio
Definition: One Number Voice Portals are a simple, efficient and easy-to-administer network-based solution for call steering in customer care: sales, delivery, RMA, customer service or service can be
Definition: One Number Voice Portals are a simple, efficient and easy-to-administer network-based solution for call steering in customer care: sales, delivery, RMA, customer service or service can be
Definition: Via VoiceBot, a caller can easily unlock or reset his password via Password Reset (PWR) and generate a new password. Additional options include single sign-on, biometric identification, or
To measure the quality of customer service and maintain service levels, performance metrics (KPI) have been defined for call, service or contact centers.
Entity Recognition is a term in the context of linguistics and computer science. Specifically, it is about which proper names a computer program can recognize in a text.
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