Definition: One Number Voice Portals are a simple, efficient and easy-to-administer network-based solution for call steering in customer care: sales, delivery, RMA, customer service or service can be
To measure the quality of customer service and maintain service levels, performance metrics (KPI) have been defined for call, service or contact centers.
Entity Recognition is a term in the context of linguistics and computer science. Specifically, it is about which proper names a computer program can recognize in a text.
An intelligent personal assistant, also known as a voice assistant, mobile assistant or VoiceBot, is a software that enables information to be retrieved...
If you write out the abbreviation, experts already know the principle: IMS = IP Multimedia Subsystem. This is a telecommunications system that uses the packet-based Internet Protocol (IP) for multimed
Telco customers demand enhanced features for their fixed and mobile phones. Our virtualized PBX features are best-of-breed. The easy to use administration interface allows customers to configure handl
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