case study UNITEL SA Angolas größter Mobilfunkanbieter nutzt Voice Portal Technologie von CreaLog Mit innovativer Technologie aus Deutschland erneuert die Unitel SA, Angolas größter Mobilfunkan
Together, we achieve more: The i-Service Initiative of the Hamburg-based Institute for Customer Experience Management (i-CEM) connects providers who design individual, creative and engaging customer e
Reducing telecommunications network operators to their function as carriers and infra-structure operators has always fallen short of the mark: as 'full service providers', most telcos offer numerous T
In the late 1990s, CreaLog switched its speech processing platform operating system from IBM to Microsoft Server technology. At the same time, we successfully started using Nuance speech technology in
10,700 visitors on site from 183 countries, 352 hours of content from over 1,000 speakers and more than 1,900 exhibitors at the show: These are the facts for Mobile World Congress 2022, which was able
Following the invasion of Ukraine, SOS Children's Villages has launched an extensive aid program. As a first step, humanitarian aid will reach 15,000 people in the regions of Ivano-Frankivsk, Lviv, Dn
Telecommunications providers everywhere face the challenge of answering large numbers of customer inquiries quickly and with consistently high quality, even under high cost pressure. And they have to
Eberhard Kuom, Head of Finance and Operations at 1-2-3.tv, sums it up: "We want to make our checkout processes as convenient as possible for our customers and sustainably enhance their customer experi
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