Donnerstag den 12. Februar 10:00 - 10:30 Uhr
Michael Kloos - CreaLog
All touchpoints in the customer journey are relevant for a consistent CX experience. Outbound is often overlooked as a channel.
From the customer's perspective, every outbound contact is another touchpoint with the brand. It either fits harmoniously into the overall picture or stands out negatively as a break in communication. Empathetic outbound AI agents can make all the difference, especially when communicating critical topics such as claims management.
Register for the webinar: https://www.i-cem.de/konsistente-cx-%C3%BCber-alle-touchpoints-outbound-ki-agents-als-cx-hebel
(Event in German)
